Serving as the HCD Lead (Key Personnel) for the CCSQ Service Center contract supporting CMS/CCSQ. • Lead a team of HCD analysts and UI/UX designers focused on improving customer interactions with digital services and driving process improvements for the CCSQ Service Center. • Apply HCD best practices, problem-solving methodologies, and design-thinking processes to develop widely adopted solutions. Oversee the delivery of HCD artifacts, including user research plans and reports… Show more Serving as the HCD Lead (Key Personnel) for the CCSQ Service Center contract supporting CMS/CCSQ. • Lead a team of HCD analysts and UI/UX designers focused on improving customer interactions with digital services and driving process improvements for the CCSQ Service Center. • Apply HCD best practices, problem-solving methodologies, and design-thinking processes to develop widely adopted solutions. Oversee the delivery of HCD artifacts, including user research plans and reports, personas, interactive prototypes and mockups, and journey maps. Show less

Client: CMS, Center for Consumer Information and Insurance Oversight (CCIIO), Marketplace IT Group (MITG)• Managed the Cloud Resources Management Support (CRMS) program team and identified operational and financial efficiencies for AWS cloud resources.• Led the ideation, design, development, testing, and implementation of the Organizational Cloud Economics and Analytics Nexus (OCEAN) system, which provided MITG increased transparency into cloud resource requests, cost, and data… Show more Client: CMS, Center for Consumer Information and Insurance Oversight (CCIIO), Marketplace IT Group (MITG)• Managed the Cloud Resources Management Support (CRMS) program team and identified operational and financial efficiencies for AWS cloud resources.• Led the ideation, design, development, testing, and implementation of the Organizational Cloud Economics and Analytics Nexus (OCEAN) system, which provided MITG increased transparency into cloud resource requests, cost, and data analysis.• Developed project-related documentation ranging from status reports to project plans, Marketplace Project Startup (MaPS) documentation, Technical Review Board (TRB) presentations, CMS Expedited Life Cycle (XLC) deliverables, staffing plans, testing deliverables, development activities, and weekly and monthly status reports. Show less

Client: Centers for Medicare & Medicaid Innovation (CMS/CMMI), CICDIM ContractCICDIM Reusable Framework Platform, May 2017 – May 2019• During tenure supporting Reusable Framework, served as platform release manager and project manager for the Accountable Health Communities (AHC) model and the New Medicare Card project. CICDIM Salesforce Platform, Aug 2016 – Aug 2017• Served as the Project Manager for Bundled Payments for Care Improvement Advanced (BPCI Advanced)… Show more Client: Centers for Medicare & Medicaid Innovation (CMS/CMMI), CICDIM ContractCICDIM Reusable Framework Platform, May 2017 – May 2019• During tenure supporting Reusable Framework, served as platform release manager and project manager for the Accountable Health Communities (AHC) model and the New Medicare Card project. CICDIM Salesforce Platform, Aug 2016 – Aug 2017• Served as the Project Manager for Bundled Payments for Care Improvement Advanced (BPCI Advanced), Oncology Care Model (OCM), and Comprehensive Primary Care Plus (CPC +). • Designed, developed, and delivered Salesforce Portals applying a human-centered design approach. Implemented recommended design enhancements and managed the Agile change control process. Show less

Project: Comprehensive Primary Care Initiative (CPC)• As Deputy PM, oversaw the redesign of the CPC web application, the inaugural integration with the CMMI Innovation Center Landing Page, and the successful migration of 1,000 users with minimal impact on business operations. • Managed the delivery schedule, scope, resources, cost, and quality in an Agile-driven environment, including the Security Control Assessment (SCA) process, CMS XLC requirements, and remediation… Show more Project: Comprehensive Primary Care Initiative (CPC)• As Deputy PM, oversaw the redesign of the CPC web application, the inaugural integration with the CMMI Innovation Center Landing Page, and the successful migration of 1,000 users with minimal impact on business operations. • Managed the delivery schedule, scope, resources, cost, and quality in an Agile-driven environment, including the Security Control Assessment (SCA) process, CMS XLC requirements, and remediation tasks.• Developed workflows, SOPs, and MOUs for CICDIM Tier 2/3 service desk support to improve user experience.• Received ActioNet's Mission Award, which recognizes exceptional contributions to CMMI in support of the CPC model. Show less

Delivered professional IT consulting services, including service delivery, developing proposals responses, negotiating service agreements, and maintaining customer satisfaction and business retention.

Over my 7+ years at ACI, I held a number of positions including Business Development Manager, Account Manager, Program Manager, and Senior IT recruiter. My territory covered the Mid-Atlantic region and involved daily travel to client sites as needed. Positions included:Business Development Manager (October 2011 - December 2012)Account Manager (October 2009 - September 2011) Program Manager (April 2008 - September 2009)Senior IT Recruiter (September 2005 - April… Show more Over my 7+ years at ACI, I held a number of positions including Business Development Manager, Account Manager, Program Manager, and Senior IT recruiter. My territory covered the Mid-Atlantic region and involved daily travel to client sites as needed. Positions included:Business Development Manager (October 2011 - December 2012)Account Manager (October 2009 - September 2011) Program Manager (April 2008 - September 2009)Senior IT Recruiter (September 2005 - April 2008)• Provided professional staffing support for key accounts, including SSA, CMS, Johns Hopkins, and MITRE's CMS Alliance to Improve Healthcare by continuously delivering top IT talent for mission-critical engagements.• Accountable for all stages of execution and delivery of IT resources for our clients, providing exceptional customer service and elevating ACI's status to a top-tier staffing partner. • Generated $31 million in sales revenue with a primary account from 2007-2011.• Developed and managed internal recruiting processes for an enterprise program with an average of 60+ consultants billing annually. Increased revenue and identify areas of improvement and efficiency.IT positions recruited on included: Software Developers/Analysts, Quality Assurance Testers, Technical Writers, Business Analysts, Human Factors Engineers, Network Engineers/Administrators, Project Managers, IT Directors, Web Developers, Security Engineers, Security Analysts, Programmers (Software, Mainframe, Database), and Database Architects and a variety of other IT positions including Secret cleared work. Show less