Anne S. Bruce Email & Phone Number

Florida, United States

Redmond, Washington, Us

Empowering others - Our mission is to empower every person and organization on the planet to achieve more.Re-envision your business beyond a set of products and services - image your business as an ecosystem exchanging with stakeholders, partners, team members and for your customers - a personal value ecosystem they assemble according to their needs and desires. Let's learn to increase value by expanding your company’s role in your customers’ personal value ecosystem.

Unlock your potential in an expanding digital world. We transform value chains while driving fast revenue. We bring a fresh viewpoint and an outside-in perspective to the agile operating models required to stay relevant. Then we help your team execute tangible, common-sense actions that achieve short and longer-term objectives. Innovate for the future and close technology ecosystem, operating model, program leadership and digital transformation gaps.

Launched and led the Digital Customer Experience practice for a $1B IT Services firm with focused solutions in insurance, life sciences, banking, and manufacturing vertical markets.

Up-shift Business Performance / AB & Associates, LA, CA Management ConsultingThe ability to align products, operations, and business models to what we call a “customer- immersive operating model” will determine firms’ ultimate success. To digitally transform both experiences and operations, eBusiness professionals must apply technology to these facets of the business, ensuring that they are customer-led and insights driven.

Specialty Pharmacy Company - provided specialty infusion therapies nationally.• Positioned the IT organization for ten specialty pharmacy company acquisitions over 18 months. Successfully completed each IT acquisition integration plan enabling the doubling of revenues.• Led IT Due Diligence opportunity assessment and managed strategic partnerships and alliances. • Established IT operating model to align product and service portfolio.• Led transformation of IT organization aligned to new operating model to deliver IT services meeting Service Level Agreements (SLA’s) with each Business Unit.• Implemented a program management office to prioritize and manage all enterprise projects.• Implemented Sarbanes Oxley and HIPAA compliance programs. • Re-designed customer portals for enhanced web business presence and analytics.• Optimized infrastructure and applications suite to support national and regional business growth for 100 locations. • Established the public affairs department and customer advocacy organization for seven therapy lines. • Through customer advocacy saved $2M through public affairs lobbing efforts at the federal and state levels to offset reimbursement changes for the hemophilia therapy line.

Austin, Tx, Us

Responsible for new business development, engagement management and implementation of Customer Experience and Customer Relationship Management (CRM) solutions.

London, Gb

Led IT and CRM programs focusing sales and service thought leadership in the high tech, aerospace and automotive industries.• Achieved HP / Agilent $6B divestiture IPO deadline 100% error free separating Human Resource, Enterprise IT systems/business processes. Led the global program office with 200 team members across eight countries. Advanced Solutions Environment accelerators were utilized for global solutions workshops complemented with leadership coaching.

Armonk, New York, Ny, Us