Anne Duso Email & Phone Number

Bedford, NH, US

San Diego, California, United States

• Responsible for change management initiatives associated with organizational transition activities
• Managing the Organizational Department financial budget
• Facilitating “MyInfluence: A Leadership Session”, a career development program created for seasoned leaders with topics such as Emotional Intelligence, Giving and Receiving Feedback and Coaching 101
• Supervising our Emerging Leaders program and facilitating these topics: Employee Development, Effective Communication and Change Management
• Planning and directing all training activities including organizational development, employee education, regulatory compliance, and new product/service development
• Leading Coaching sessions with a focus on career development, utilizing the Predictive Index

San Diego, California, United States

• Developing a career planning initiative through coaching using the GROW model
• Currently partnering with managers and subject matter experts while leading an organization initiative to implement a new financial software process through e-learning and in-person facilitation
• Evaluating and updating the onboarding process to meet current needs
• Partnering with Marketing to create an onboarding video for new hires to be used for our different social platforms
• Conducting research and analysis to assess training needs based on job role
• Partnering with MyPoint Credit Union executives for the adoption of change management initiatives associated with organizational transition activities for talent optimization

San Diego, California

• Oversaw and coordinated training schedule, evaluation surveys, and certifications for our 2500+ employees using the SCORM Cloud web application.
• Created and successfully developed a company-wide e-learning Safety training Onboarding video using Articulate 360
• Developed technical manuals and SOPs for training department processes
• Initiated a monthly Training meeting with Regional Operation Managers and Directors in San Diego and Los Angeles for training needs analysis

Greater San Diego Area

• Produced, designed, and created training courses for 1500+ employees, using softwares such as Camtasia, Audacity and Windchill
• Collaborated with senior managers, engineering, and other business executives to identify, design, develop and implement learning initiatives through training
• Successfully created the GA-EMS Talks logo and executed this workshop Lunch and Learn series with a monthly attendance of more than 80 employees
• Partnered with the Organizational Development Department to update and track training attendance in LMS company-wide.

Greater San Diego Area

• Took initiative to implement different learning styles to help employees increase their knowledge of the company's products and services
• Successfully initiated one-on-one meetings with different coaching styles
• Partnered with managers to hire highly skilled sales and service-oriented individuals

San Diego, California, United States

- Helped members with their financial accounts providing high quality customer service - Referred new memberships to our Senior Sales team - Exceeding monthly sales goals

San Diego, California, United States

• Manage customer accounts and money with carefulness and respect
• Meeting and exceeding quarterly goals based on sales revenue.

Tijuana Area, Mexico

• Trained new agents to Budget Truck Customer Service
• Certified new agents at the end of their course
• Worked as a Team Lead with over 50 agents under my supervision
• I coached my team to meet productivity numbers, deadlines, and policy standards

Tijuana, Baja California, Mexico

- Customer Service Representative for Budget Cars - Exceeded monthly goals for sales and customer service ratings - Assisted Supervisor in QA

Msc International Human Resource Management And Development, With Merit

Activities and Societies: • Student Program President 2018/2019 • Latin American Society memberDissertation: “The Relationship between.

Ba Psychology, Industrial And Organizational Psychology, 3.8

Activities and Societies: • The National Society of Leadership and SuccessCore Courses: • Industrial and Organizational Psychology •.

International Relations: A Global Perspective Course, Political Science And Government