Anne Rutherford Email & Phone Number

Deland, Florida, United States

Deland, Florida, United States

Orlando, Florida Area

Deland Fl

Deland Florida

• Manage 40 employees who unpack, accession and re-label up to 87,000 specimens daily from thousands of DaVita dialysis clinics throughout the country• Coach, mentor and manage employee performance • Monitor daily workflow variables based on FedEx, UPS and courier deliveries• Coordinate and monitor all quality indicators, incident reports, TAT, service guarantees, employee errors, outcome standards, and customer satisfaction• Create and maintain SOPs in MasterControl to ensure appropriate procedures and policies • Use ServiceNow to monitor workflow of team managing non-conforming specimens • Maintain training and competency records for department employees

Worcester Ma

• Ensured adequate staffing for 24/7 operation, assigned daily workflow, monitored call data system and analyzed reports, verified staff competency, coordinated payroll with Kronos• Managed 23 union employees• Drafted and maintained SOPs in MasterControl to ensure excellent service to the clients and patients of UMass and its Outreach facilities• Oversaw SalesForce cases presented to Specimen Exception Handling to ensure timely responses and effective resolution of problems to provide exceptional patient care

Westborough Ma

• Leadership responsibilities for staff performing result entry, data imaging and workflow troubleshooting in a molecular genetics testing facility, performed payroll• Interviewed candidates, managed personnel and provided coaching for permanent and temporary staff• Reorganized staffing and workflow to meet or exceed TAT goals• Collaborated closely with internal customers to ensure the highest quality service is delivered to clients (physicians and referral laboratories)• Managed additions and changes to test menu and the workflow process through the group• Drafted new and maintained current SOPs in MasterControl • Proficient in Microsoft Office as well as various industry-specific computer systems

Marlborough Ma

• Responsible for all financial operations of a non-profit educational child care center• Duties included payroll, AP, AR, bank reconciliations, cash management, financial reports, annual budget preparation, journal entries, insurance coverage and administration of staff benefits• Proficient in QuickBooks Pro

Brookline Ma

• Responsible for the initial creation and daily maintenance of the endocrinology lab for a large infertility group practice in need of time-sensitive results for patients undergoing assisted reproductive technologies• Managed a staff of MT/MLTs in the clinical lab as well as phlebotomists in numerous draw stations located throughout the Boston area • Interviewed, trained and provided benefits administration for all employees of the laboratory• Maintained all required licensure with CLIA and NRC• Managed vendor relations, new testing methodologies/equipment and a collaborative relationship with our physicians

Bs, Medical Technology

Ba, Biology

Education record