Trusted Advisor- deeply understands customer goals in order to create strategy and value propositions that align with their business objectives and vision . Responsible for continuously building multi million dollar annual medical equipment sales funnel for New Jersey, while exceeding all business targets, goals, and objectives.Develop and covet business relationships within all levels of the organization including but not limited to corporate IDN’s, C-Suite, Medical leadership, and Clinical product evaluation teams.Sell and promote imaging and image guided therapies portfolio including IT Medical Informatics Solutions, Cardiac Catheterization, Interventional Radiology, MRI, CT, PET/CT, Vascular, Nuclear Medicine, Ultrasound, General Radiology and Radiation Oncology into Integrated Delivery Networks IDNs, Hospitals, Private Practice and Imaging Centers.

Led the Professional Services, Field Education and Clinical Support Divisions in the design and execution of a comprehensive array of clinical and technical education, clinical customer advocacy, and consultative offerings for all Medical Informatics and Modality Solutions products. Ensured the clinical, biomedical, and technical competency of all Field Personnel, including Field Service Engineers, Clinical Consultants, and Sales Representatives, in order to deliver exceptional Medical Informatics and Modality Healthcare Solutions. Developed business practices and value based models that enhanced and promoted corporate goals and profitability. Strategically promoted positive customer experiences which significantly impacted the Company’s bottom line.Considerably improved customer satisfaction while reducing training-related travel costs by $2MM+ in the first year by devising a technical field training strategy via implementation of a new Learning Management System (LMS). Increased the product demo to sales success rate from 10% to 65% within the first six months after designing, developing, and implementing product demonstration processes and logistics. Reduced product droppage/damage from 20% to 5% within the first six months after designing and executing education methodologies and materials for the company-wide Protect Your Investment Campaign.Led customer focus groups and served on cross-functional teams to develop the Core of Four Strategy for new product launches to ensure delivery of quality products to US and global markets using metrics and performance checklists. Enabled healthcare providers and patients to realize a 70%+ dose reduction from previous radiographic techniques by leading the Clinical Development Team in establishing a company-wide radiation dose optimization initiative. Led Clinical Consultant Cardiovascular MI to launch the first advanced reporting module of its kind in the industry.

Directed the Professional Services and Clinical Customer Support Divisions, leading three global teams; the Clinical Consultant Modality and MI Team, Clinical Development Team, and developed/managed the new Digital Solutions Advisory Team to consult on workflow optimization while transitioning from conventional analog medical imaging to a digital environment.Designed a wide range of deliverables including onsite education, consultation, and troubleshooting services; Stamford Learning Institute to educate Radiologic Technologists, Technical Engineers, third party dealers, and sales executives; Clinical Call Desk for telephone support; and Virtual Library for 24/7 access to ASRT and AHRA approved online CEUs.Established global consistency of clinical services delivery, product knowledge, and education through annual testing and clinical certification of the delivery team, which contributed to a 98% customer satisfaction rate.Led the organization in becoming the first medical device company to earn Service Capability and Performance (SCP) certification for its Professional Services deliverables, consistently maintaining a 98% customer satisfaction rate.

Recruited to develop programs and services to ensure the newly created Professional Services Group was properly positioned as a product with tangible services and whose contributions could be objectively measured. Comprehensively trained Marketing, Sales, Service, and Training teams and worked with Product Marketing to ensure that each organizational unit worked in unison to ensure successful and relevant product training, support, and consultative services.Established baselines and performance measures, reported changes in performance on a quarterly basis, and devised feedback loops within FMSU to ensure that product and service issues were routed back into the organization for corrective action.