Senior leader managing technology and systems operations encompassing campus network, infrastructure services, IT equipment, end-user devices, classroom technologies, core application services, and security systems. Direct operations on school information system (ERP) and learning management system (LMS). Influenced all aspects of operations to evolve process capabilities leveraging systems and technology as an enabler of overall process improvement. Define strategic capability roadmap in partnership with senior leaders, tailoring available capabilities with organizational readiness to achieve balanced scope for best outcome. Actively contribute to the strategic direction and decision-making as a member of the Leadership Team.

Charged with optimizing and delivering Services and Service Offerings metrics: cost, leverage, quality, speed, risk, and user experience for Global Payroll, Stock, and Travel organizations. Led team that course-corrected stagnant project to design and deploy critical improvements to US & Canada Payroll architecture.• Modernized archaic 12-year-old payroll system at risk of failure, swiftly assembling subject matter experts to overhaul and upgrade entire architecture. Partnered with EU/APAC team on ADP GlobalView implementation.• Repaired long-standing strained relationships between ADP, IT, and business partners. Broke down silos and opened communication channels between stakeholders to unify around single vision and meet key milestones.• Presented at regular CIO Service Reviews, preparing detailed slides examining cost, quality, risk, and security. Completed complex data assembly and remediation for robust analysis to support CIO strategic planning.

Tapped to launch the first Functional Business Services (FBS) organization overseeing teams aligned to Treasury, Global Risk & Compliance, Asset Management, Corporate Real Estate, and Safety, Security & Business Resiliency. Clarified mission and value proposition enabling teams to form a unique brand identity that boosted morale and performance. • Infused fundamentals of project execution excellence into FBS that mitigated risks for business partners. Ensured projects were delivered within schedule, scope, budget, and aligned to IT strategy and architecture.• Hosted in-depth area reviews for the organization to collectively identify commonalities, promote synergies, leverage brain trust, and facilitate cross-team understanding of functions, technologies, and business partners.• Saved 5% adopting formal structures and instilling continuous business improvements despite limited budget. Broadened communications to educate/coach Managers and Service Owners in best practice implementation.

Selected to tackle additional concurrent assignment and remediate struggling CIO program, the IT Connected Experience. Managed overarching program team with 8 tracks and 17 core members to move initiative from concept to reality. Collaborated with senior leaders and advised stakeholders on strategy, tactical approach, and project execution. Drafted blueprint outlining sustaining model for onboarding and governance of Service Adoption of the IT Connected Experience end-to-end process.• Navigated pushback from senior executives resistant to changing status quo by educating on program value. Held 13 global listening sessions and created transparency around costs/charges for 10 priority services.• Architected strategic roadmaps investigating and summarizing current state of Priority Services including costing, funding, approvals, and user experience, defining recommendations aligned to future state.• Onboarded 5 integral Priority Services to IT Connected Experience processes and platforms, including an industry-first enterprise e-Store, IT Service Integrated Workforce Experience presence, and Cisco Workplace Portal.• Created robust Service Owner playbook to clarify understanding of processes, service guidelines, and maintenance that ensured repeatable, scalable, and efficient development and delivery to business and IT stakeholders.• Pioneered the first internal enterprise billing solution as Track Lead and Service Owner for the Billing Engine. Evaluated technology platforms between business unit engineering and product design teams and influenced execution delivery.

Trusted partner and team member of Business operations teams and PMOs. Directed matrixed teams to deliver initiatives affecting facility-related services, corporate-wide business continuity, and safety/security, including badge access, video monitoring, and emergency response. • Cultivated relationship with VP of Commercial Real Estate, renewing trust and respect towards IT organization through open communication, partnership, and active listening. Promoted technology as a competitive advantage for business.• Led a global team through a strategic technology transformation in partnership with the global commercial real estate organization to outsource business processes, streamline and reduce IT service assets, and enable implementation of strategic partner relationships for lease management, capital project management, and facilities management critical to the strategic goals of the Commercial Real Estate organization.

Brought recruiting and candidate selection to forefront of hiring. Established rigor in areas of forecast commit, pipeline management, and budgeting to exceed/meet Business Partners hiring objectives. • Spearheaded change associated with implementation and adoption of ADP’s Virtual Edge High Volume platform, requiring updates to job role definitions, position responsibilities, and business processes.• Produced interlocked spreadsheet that analyzed candidate pipeline against hiring needs. Instituted cross-functional post mortem process to identify successes, lessons learned, and process improvement opportunities.• Guided team through several up and down economic cycles encompassing unprecedented growth, team restructuring, and reduction in staff as needed.

Revitalized the Project Management Office responsible for managing the delivery of all programs and projects for the corporate data warehouse, supporting global corporate functions in finance, sales, forecasting, and reporting, ensuring high functionality and efficiency.• Led the program to deliver the first End Customer Reporting capability for all global organizations through the corporate data warehouse (CDW). Partnered with Sales and Corporate Finance to develop and analyze data on customer bookings, defining key performance indicators (KPIs) for end customers and vertical markets. Managed a cross-functional business and technology team to develop and implement the KPIs in the corporate data warehouse.

Program Manager: Manufacturing Communications; Manager: Product Data Team; Manufacturing Operations Manager: External Manufacturing; IT Analyst: Manufacturing IS-Direct Fulfillment Track