• Manage enterprise and pilot customer accounts to drive clinical success of SaaS technology, fall prevention culture and fall reduction interventions• Manage simultaneous implementations of SaaS technology across accounts from closed-won to Go-Live and throughout customer lifecycle• Lead interdisciplinary fall huddles with community leadership teams including: performing clinical reviews of fall events, providing technical platform support• Analysis of business intelligence dashboards to create detailed reports and presentations of customer data trends to drive process improvement and product adoption• Present data-driven insights on staff clinical safety measures to key corporate leadership to drive fall prevention improvement initiatives• Collaborate cross-functionally with regulatory, operations, product, support, and engineering teams to ensure customer satisfaction across accounts

• Developed and implemented a strategic business plan for mobile outpatient occupational therapy consulting services specializing in caregiver training• Researched and compiled evidence-based best practices that informed creation of educational resources for caregiver and dementia health promotion• Created a website and social media presence to engage clients and clinicians for business awareness and to promote thoughtful clinical discussion and education• Designed and implemented local and digital marketing plans to promote the business and increase customer base• Engaged local health plans and community resources for referral development

Strategic planning and content development for health technology aimed at dementia caregivers Developed and advised on best practice for creation of evidence-based digital training toolkits