Contributing to creating a stimulating and safe travel experience by liaising with the sales team Ensuring itinerary and reservations details are accurate by rechecking all detailsResponsible for the organization and administration of all client and supplier informationCoordinating and updating itineraries and arrangements in correspondence with global suppliersResponsible for reviewing each tour with the management according to the established scheduleMaintaining a regular schedule of technical itinerary reviews to ensure that these are updated regularlyUpdating tour costings during the operations process to ensure accuracy and profit marginsMaintaining correspondence with overseas partners to ensure delivery of the travel experienceReviewing and arranging payments to global suppliers as required and rechecks customer invoicesLiaising with travellers to ensure satisfaction pre, post, and during the journeysProviding insurance information and quotes for confirmed clientsPreparing templates for final travel documents which are delivered to travellersPreparing Information packages and instructions for global tour leaders and partners

• Identified and capitalized on business opportunities leading to a significant increase in company revenue• Maintained close relationships with customers and global agents with high attention to detail and customised service• Developed client relationships to drive monthly sales, ensuring regular repeat business • Implemented strategies to improve client experience, resulting in a 24% increase in positive feedback and referrals• Ensured that profit and revenue margins are met and exceeded – an annual average of 21% growth• Demonstrated expertise in building relationships to effectively negotiate deals and packages for customers• Increased sales revenue in 2022/2023 with 35% profit margin – a 220% increase from 2021/2022 • Developed travel packages for global travel agents (Serendipians -Traveller-Made, PURE, Virtuoso)

• Highest FIT sales performer in the years 2021/2022 and 2019/2020• Managed the feedback and contract database to generate reports regarding any areas to improve• Individual annual revenue including a 30% profit margin in 2021/2022 - a 180% increase from 2020/2021• Increased agent database by 20% in 2021/2022 in comparison to 2020/2021 in Europe, UK, Australia, and USA• Supervised and trained 18 new recruits in the past 3 years 2020, 2021 and 2022• Worked individually and in a group in a collaborative environment to achieve goals• Achieved TraveLife certification for global sustainability recognition (https://travelifesustainability.com/)

• Replied to inquiries, generated itineraries, introduced products and experiences differentiated as per clients’ requirements• Negotiated special rates with hotels, maintained high level of customer service, studied travel trends and global markets• Collected payments, invoiced, distributed payments to suppliers and ensured successful tour succession• Handled service failures and resolved unforeseen issues, analysed, and communicated feedback for further improvement• Travelled around the country and experienced the activities and graded the hotels upon inspection on FAM tours