- Leads team of consultants serving health insurance companies, focusing on measuring and enhancing clinical program management and outcomes, provider network performance and gaps, and quality ratings - Data obsessed; translates healthcare industry trends to real-world application and evidence in client data and strategy- Primary decision maker for client stakeholders, senior leadership, cross-functional product and engineering teams- Go-to-market leader of Medicare Advantage and Commercial consulting services, analytics products, and dashboard reporting development; leading primary integration strategy post-acquisition- Champions Voice of Customer for feedback and improvement; determining product needs, operational pain points, improved patient and client communication strategies, and anticipating future needs of the market- Delights in creating growth opportunities and the professional development of a best-in-class client success team- Sets and achieves strategic department and cross-collaborative OKRs- Cross-collaborative leader driving product roadmap in partnership with Analytics, Engineering, Product, and senior leadership

E^3 (Engagement Experience Expertise) is a department within Client Services at NHT, delivering client program optimization and strategy. Using creativity, industry knowledge and experience, and data unique to each client and their goals, the E^3 team creates outreach strategies to help our clients better connect with members to drive health behavior change.- Designed and led member enrollment/engagement optimization and consulting service for internal care management and digital health vendor programs- Thought leader and end user SME in product road map development and prioritization- Experienced data storyteller and data onion-peeler for leading deep dives to find new and surprising data outcomes in order to create meaningful member and patient engagement recommendations - Created member enrollment and/or engagement strategies for seven insurance payers like Humana, Centene, & several regional BCBS plans- Managed E^3 team, including hiring, onboarding and on-going training for a new to healthcare employee, acted as SME resource/support for client success team - Regularly supported sales and strategic account teams through pre-sales presentations, driving contractual value, and securing renewals- Change management leader with client teams, instilling a culture of test and learn to 11+ product and marketing teams across the industry- Significant value delivered to clients through innovative member enrollment and engagement strategies include:- $1M+ savings in one year across ER and Inpatient Costs through digital health enrollment strategies- 66% improvement in enrollment rates to digital health programs - Reaching enrollment goals in record client time through more targeted, personalized messaging- Creation of member persona reports with over 100 data points

- Developed and standardized client experience and delivery model including: implementation methodology, new inputs to contracts and SOWs, standardizing client onboarding experience, templatizing client communication models, driving improvements to internal and external stakeholder reporting- Led the fastest client implementation in company history (3x faster) through improved implementation model- Led a full RFP for client marketing design third party contracting- Experience managing detailed and complex data sources including claims and member level data, marketing outcome data, and unique program level data

AMITA Health is a Chicagoland health system comprised of 19 hospitals. The Performance Excellence team serves and supports every facility in the system via project work and leadership including: LEAN deployment, project management, productivity analysis, clinical reliability initiatives, and more. - Leader of 3 Value Streams within Behavioral Health service line, spanning 12 hospitalso Reduced time from bed request to acceptance of patient from 8 hours to 1:15 via Kaizen worko Increased new net revenue by $2.9M in 2018 due to resulting census increaseo PI leader for implementation of Behavioral Medicine Logistics Center, from project pitch to go-live including lead of workflow design, staffing models, metric development, and financial impact analysiso Discharge by noon rates increased 73% over 6 weekso Experienced in working with physicians; facilitating MD involvement and improvementso Demonstrated and effective change management skillso Facilitates 12-18 Kaizen events annually o Yielded $2M in labor savings by leading Rev Cycle registration "fast track" redesigno Reduction in ER LWBS rate from 3.5% to under 1%, sustained for over a year, and reduction in LOS by 63 minutes. o Recipient of the 2018 Illinois Hospital Association (IHA) Quality Achievement Award and presenter at 2019 IHA Quality Advocacy Showcase o Daily project management work facilitating completion plans, communicating with process owners, data collection and analysis, and presenting results to stakeholders including senior executives and physicianso Deployment of LEAN methodology: Process Mapping, Process Control Boards, Managing for Daily Improvement boards, weekly Value Stream Steering Team meetings, Executive Steering Teams, coaching team members and frontline staff on RCA and implementing counter measureso Additional work with: OR, ED, Ambulatory Procedure Center, Digestive Health, Rev Cycle, Cardiology, Clinical Reliability, Care Pathway development

Carle Foundation Hospital is a 393-bed Magnet recognized hospital with Level I Trauma and Level III Perinatal services. Carle serves over 1.3 million people in central Illinois through inpatient hospital and outpatient clinic services and has been ranked as a Best Hospital by U.S. News & World Report since 2012. Internal Consulting at Carle touches every department within the organization with concentrated, detailed work ranging from inpatient departments to all ambulatory services within the Carle system.• Leads overall labor resource utilization management processes, methods, use of tools and systems to provide the organization’s leadership with effective information to make informed decisions• Interfaces with key departments and systems to achieve integrated approach to resource management and reporting• Leads Department level operational assessments and implementation plans in order to achieve improved system performance to best practice levels for productivity efficiency• Coordinates the organization’s overall delivery to achieve benchmarking and budget allocation for labor cost management• Leads Sr. level leaders to understand and implement performance improvements in operations. Support understanding and delivery to achieve strategic goals associated with improved margins projects• Provides formal education to the organization’s Management team and department staff to adopt and implement improved standards• Provides analysis of ongoing department performance and set goals for improved productivity standards used for budgeting • Frequent use of mathematical and statistical reasoning for justification of staffing and skill mix needs• Program coordinator for Truven Analytics Practice Insights implementation and quarterly data submissions• Works directly with over 380 cost centers and all levels of management and leadership• Software: Excel, Access, Microsoft Office, Action OI, Practice Insights, Visio, Kronos, Lawson and more

Completed an internship under the Vice President of Hospital Operations and the Heart & Vascular Institute of a 345-bed Magnet Recognized hospital and comprehensive medical system• Complete weekly internal quality performance audits for inpatient units and staff• Detailed analysis and review experience using Press Ganey and HCAHP Scores as well as working towards implementation of evidence-based solutions on improvement of patient and physician satisfaction and perception of care• Extensive work with the Chief Nursing Officer involving the project development of the Magnet document for upcoming review• Daily project use involving programs such as Excel, EPIC, and Microsoft Office• Working with VPs, Directors, and Managers on various projects regarding employee performance, patient satisfaction and operational success• Completed a detailed audit of over 900 orthopedic referrals including an analysis of provider, internal vs. external referrals, and a review of where Medicare and Medicaid patients were referred

- Works side by side with physicians and advanced care providers in an ambulatory urgent care clinic setting- Face-to-face interaction with patients through triage, orthopedic care, and point of care testing- Additional experience working with Epic Ambulatory EMR and GE Healthcare software- Receives excellent feedback from mentors, peers, and physicians regarding attitude and work ethic

• Night shift CNA on large med-surg unit• Consistently receive high employee and managerial reviews with a specific focus on teamwork and leadership within the workplace• Recognized on multiple accounts by patients and families for excellent care provided• Attendance and participation in multiple education and competency training seminars – both online and in classroom• Working to anticipate needs and exceed expectations set by unit manager and Carle unit partnership guidelines- Extensive experience using Epic EMR in an in-patient setting

• Worked specifically with large Chicagoland events such as the Gala Festival, Windy City Wine Festival, and St. Sophia’s Greek Fest. Responsibilities included handling budgets from $50,000-150,000, coordinating delivery and set-up crews, generating set up diagrams with PartyCAD, and working with managers to execute a smooth event day.• Dramatically improved the storefront and brand promotion for Gala Events and sister company, GRS Rents through research of event trends and displaying those effectively in the storeroom. • Assisted in revamping the entire inventory and tracking system for the company• Reorganized and processed the entire bill and vendor filing system for GRS Rents and Gala Events