Annette Barber Email & Phone Number

Charlotte, Nc

Manage a team of benefit analyst in providing a high degree of support to our customers during their Open Enrollment period. • Lead daily activities of the team to guarantee that all work is completed timely with attention to detail to meet quality standards and goals.• Manage monthly assignments of renewals.• Track various metrics to ensure that establish levels are achieved.• Manage escalated customer issues, drive resolution, and provide direction to team.• Evaluate Benefit Analyst on performance and complete performance reviews.• Develop and administer corrective action and performance improvement plans.• Conducts and leads team meetings and trainings.• Conduct One-on-one meetings with the team• Act as a liaison between the customer and isolved EDI Team on carrier feed status.• Coordinate COBRA, FSA, H.S.A., and HRA product synchs with isolved benefit services, if applicable. Act as a liaison between the customer and isolved EDI Team on carrier feed status.

Charlotte, North Carolina, United States

Partner with our clients to Provides a high degree of support to our customers during their Open Enrollment Renewals. This includes maintaining ongoing projects to ensure high levels of performance and customer satisfaction, as well as ensuring the plans are updated accurately• Process monthly Open Enrollment renewals for assigned customer projects• Update a variety of benefit plan information (retirement, FSA, medical, dental, vision) for the purpose of ensuring plans are established according to client summary plan descriptions, eligibility and termination rules• Assist in researching discrepancies and reporting between systems and resolves inaccuracies• Assist the team in identifying issues that need resolution for Customer ACA filing completion Collaborate with peers to establish best practices

Ballentyne

Matthews, Nc

Managed team of benefits specialists in support of 60K employees. Oversaw performance and professional development of HR Benefits team, including real-time work performance coaching, annual reviews, and timely project status updates. Trained and led team through Tier II and Tier III (as defined by workflow) benefit and leave of absence issue resolution process, including performing root cause analysis, issue, and workload prioritization. • Aanalyzed and evaluated services, coverage, and options available through insurance companies determining which programs best met organizational needs.• Developed and delivered on-going training for HR/Benefit Coordinators and HR Service Center, enhancing support for team members.• Partnered and managed relationships with benefits brokers, carriers, vendors, and subject matter experts, ensuring delivery of high-quality programs in accordance with industry best practices and legal compliance.• Evaluated plans to ensure corporate needs were being met, advising on necessary changes and recommending improvement.• Organized open enrollment for medical, dental, vision, and voluntary benefit plans, overseeing accuracy of monthly billing from vendor and guaranteeing team members were informed of plan and rate changes.

Matthews, Nc

Resolved complex benefits and leave of absence escalations received from all lines of business, including 3rd-party vendor. Coached store support center, distribution, and field management on proactive measures to reduce amount of future calls and escalations. Led coordination of routine vendor operations and benefits and leave of absence record management. Assisted with annual open enrollment process including communication reviews, web testing, analysis, and reporting• Researched, analyzed, evaluated, and administered corporate benefit plans and programs, monitoring trends in business environment and staying current on applicable changes.• Completed monthly benefit billing report and reconciliation, ensuring vendor invoices were paid accurately and on time.• Tested deductions in payroll system, guaranteeing accurate benefit rates were reflected in enrollment platform.

Identified benefits and leave of absence trends and escalations and recommend solutions.• Worked with Training and Communication Specialist, providing ongoing benefits and leave administration case management training for HR Service Center.• Minimized number of call sheets sent in for issue resolution by leading team of Shared Service benefits Specialists under direction of Supervisor in functional and procedural tasks, including productivity and performance. • Performed troubleshooting on escalated benefits issues for vendors, team members, HR Managers, and Directors.

Matthews, Nc