Developed and executed a cohesive strategic direction for Product and Engineering, ensuring organizational alignment.Created, developed, and maintained PMO governance framework, and strategic plans, release plans, ensuring alignment with organizational goals.Championed cross-functional collaboration (meetings, status updates, customer reviews) for seamless product integration and enhanced user experience to ensure organizational alignment.Successfully delivered projects and OKRs on time, managing resource allocation, risk mitigation strategies, and financial acumen, to ensure timely delivery of SaaS, B2B, and B2C platforms (web and mobile).Managed stakeholder expectations through transparent communication and alignment across organizational levels.Improved customer satisfaction by conducting regular feedback sessions to identify areas for product improvement and defect management.Jira Administrator with extensive experience in assessing, configuring, and customizing Jira to meet specific project management requirements and integrations. (Jira Product Discovery, OpsGenie, CircleCI, etc.)Implemented a comprehensive risk model, conducting risk assessments, training teams, and establishing reporting mechanisms.

Developed comprehensive customer roadmaps and project plans, training for clients, ensuring the successful execution of multiple concurrent projects within budget constraints.Leveraged Agile methodologies to streamline project management and facilitate rapid iteration cycles in response to dynamic market demands.Mentored and coached junior team members, contributing to their ongoing professional growth and development.Spearheaded the integration of customer feedback and market research into the product development lifecycle, resulting in a more customer-centric approach and increased product satisfaction.Cultivated strong partnerships with internal and external stakeholders through timely communication, setting realistic expectations, and consistently delivering on commitments.Successfully implemented complex software solutions, ensuring seamless integration, adherence to regulatory requirements, and optimization of financial processes for diverse stakeholders.Conducted thorough cost-effectiveness reviews, analyzing opportunities for optimization and enhancing resource allocation efficiency to drive strategic decision-making.Managed new and renewal contracts for Premier Clients, third party vendors and fostered positive relations for various projects.Led and guided teams while owning multiple complex, large implementation/transformation engagements and ensuring client success. Including meeting business objectives and outcomes, overseeing the end-to-end successful delivery of multiple large programs, delivery of financial metrics around program portfolio, and managing client relationships and escalations.Jira and Confluence administrator, provided technical support and guidance to project teams, administrators, and end-users to promptly address issues, developed and delivered comprehensive training sessions to enhance Jira usage, and collaborated with cross-functional teams to integrate Jira with other project management systems and tools.

Pioneered a comprehensive enterprise-wide Agile transformation, leading training and execution efforts, and overseeing a diverse portfolio of critical initiatives crucial to the company's strategic and financial success.Spearheaded the transition from Waterfall to Agile methodology, resulting in a 25% reduction in overhead costs associated with lengthy planning cycles.Advised top management on agile strategy development, contributing to improved organizational agility at all levels.Transformed project delivery methodologies by coaching teams on Scrum, Kanban, and Lean principles, enhancing efficiency and responsiveness.Developed customized training programs and materials for Agile adoption, ensuring relevance to organizational needs and maximizing effectiveness.Fostered high-performing teams by providing mentorship, guidance, and creating opportunities for professional growth among team members.Jira and Confluence administrator, provided technical support and guidance to project teams, administrators, and end-users to promptly address issues, developed and delivered comprehensive training sessions to enhance Jira usage, and collaborated with cross-functional teams to integrate Jira with other project management systems and tools.Successfully migrated from Jira Server to Jira Cloud.

Orchestrated and facilitated ART events to synchronize release preparations, promoting cohesion across teams and addressing interdepartmental dependencies.Designed and implemented tailored release management lifecycles aligned with business objectives and evolving development requirements.Strategically planned and executed release management frameworks, aligning timelines and resources to drive project success.Spearheaded projects focused on implementing OKTA-powered Single Sign-On (SSO) solutions, and ERP streamlining back-office functionalities through a centralized web-based platform.Proactively managed software release risks by identifying potential issues and devising contingency plans to mitigate impacts.Conducted post-release evaluations to pinpoint areas for optimization, fostering continuous improvements within the release management process.

Spearheaded Agile and project delivery transformations, coaching teams on Scrum, Kanban, and Lean principles to enhance efficiency and productivity for clients.Cultivated and maintained strong client relationships, leading to repeat business and referrals, demonstrating exceptional customer satisfaction.Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation, ensuring fiscal responsibility and compliance.Implemented effective marketing strategies to increase brand awareness and attract new customers, contributing to business growth and expansion.

Established a robust change management process and governance model, enhancing organizational adaptability and facilitating smoother transitions.Spearheaded innovation initiatives within Capital One's dynamic environment, driving forward-thinking solutions and fostering a culture of creativity and disruption to drive competitive advantage.Designed and implemented intricate Jira projects, integrating company-wide best practices to enhance efficiency and foster collaboration among team members.Managed a diverse portfolio of 120 projects, including new building construction, space remodeling, AV installations, and acquisitions, ensuring successful execution within specified timelines.Orchestrated the successful execution of complex projects and acquisitions, consistently meeting stringent deadlines and exceeding stakeholder expectations.Collaborated extensively with senior leadership across departments to formulate long-term strategies for sustainable growth in innovation projects, ensuring alignment with organizational objectives.Directed and supervised both new and ongoing vendor relationships, implementing a quarterly scorecard system for monitoring and evaluating vendor performance.

Achieved cost savings of $1.6m by migrating from hosting centers to a centralized cloud infrastructure.Managed technology budget planning, roadmap, and allocation to optimize resource utilization while aligning with organizational objectives.Oversaw the full lifecycle of vendor relationships, collaborating with Finance, Legal, Product, and Engineering departments to ensure successful partnerships.Designed and implemented corporate communications processes for online product outages or platform degradation, enhancing transparency and customer satisfaction.Provided technical guidance on complex IT projects, ensuring successful deployment of new systems and software applications.Proactively led Identity and Access Management (IAM) initiatives, managing Audit and Sox Compliance, and monitoring access events for adherence to security policies and regulatory requirements.Orchestrated multi-departmental alignment and strategy for new products and platforms, driving commitments and meeting budgetary needs.Improved infrastructure efficiency through strategic process improvements and system upgrades, optimizing performance and scalability.Reduced downtime by 40% through proactive monitoring, maintenance, and troubleshooting of network issues, utilizing tools such as New Relic.Developed comprehensive disaster recovery plans, ensuring business continuity during critical events and minimizing disruptions.Trained and coached team members on Agile methodologies, enhancing overall productivity and collaboration across the organization.

Managed program delivery for large-scale technical capabilities, including creating project plans, allocating resources, and managing budgets.Collaborated with engineering teams, vendors, product teams, airline partners, finance, legal, supply chain, and operations to manage interdependencies and ensure seamless program execution.Organized and led cross-functional program review meetings to discuss project logistics, schedule, and objectives, proactively addressing issues and implementing corrective actions.Participated in vendor contract negotiations, statements of work, request for proposals, and proposal evaluation.Translated program requirements into actionable program plans, ensuring compliance with program master plans, schedules, and milestones.Prepared and delivered regular program performance reports, ensuring transparency and alignment with strategic objectives.Developed contingency plans for potential risks and ensured pertinent written records were maintained to document all agreements.Established and developed, documentation, training, and implementation of the Aircraft Document Change Notice process, resulting in improved documentation accuracy for FAA packages and a reduction in approval timelines by 50%.

Built and formed a new Quality Department for Supply Chain and implemented a supplier quality manual to help guide and manage overseas vendors.Created a website for the CPSC and customers to download tests under the toy safety standard outlined in 16 CFR.Enhanced product quality by implementing comprehensive QA processes and procedures.Reduced defects in products by conducting thorough inspections and identifying areas for improvement.Improved customer satisfaction ratings through meticulous attention to detail and consistent quality control measures.Reduced lead times for product deliveries through effective supplier management and communication strategies.Negotiated favorable contracts with suppliers for improved product quality and cost savings.Improved consumer safety by conducting thorough inspections and enforcing compliance with federal regulations.Identified potential health hazards and contamination risks through comprehensive facility assessments.

Produced comprehensive project documentation, including functional, technical, integration specs, and use cases for SAP Projects.Formulated project test plans in collaboration with cross-functional IT and business teams, ensuring robust testing strategies.Conducted functional, integration, platform, and regression testing of front-end GUI and back-end processes for web-based applications for POS.Generated defect reports, facilitated prototype reviews, and published test results, collaborating with development and marketing teams.Designed testing procedures, estimated test activities, and coordinated QA team member activities.Recorded, played back, and edited automation scripts to streamline testing processes.Developed SQL queries using TOAD, Oracle, SQL Server 2000/2005 to retrieve data for data validation scenarios from various databases.Led the testing QA team to gather requirements and define testing scenarios for custom enhancements to SAP.

Directed safety projects across regional directorates, strategically allocating essential resources for engineering assignments and project tasks. Orchestrated comprehensive safety programs, encompassing vital initiatives like the Aircraft Certification Systems Evaluation Program, Service Difficulty Reports, Aviation Safety Accident Prevention, and the coordination of Unapproved Parts Notification. Skillfully managed annual budgeting, encompassing precise estimations, travel expenses, training investments, procurement and staffing allocations for the region. Conducted meticulous audits of aircraft OEMs, ensuring compliance and adherence to safety protocols.