Annette Dron

Annette Dron Email and Phone Number

Senior Manager of Operations at General Dynamics Information Technology @ General Dynamics Information Technology
Annette Dron's Location
Orem, Utah, United States, United States
Annette Dron's Contact Details

Annette Dron personal email

n/a
About Annette Dron

 Top-ranked manager with a history of success. Recognized for contributions to record-setting sales figures, world class customer satisfaction, and employee engagement.  Proven ability to lead sales and service team in a high growth environment. Offer an in-depth understanding of multiple aspects of SAAS sales and service teams.

Annette Dron's Current Company Details
General Dynamics Information Technology

General Dynamics Information Technology

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Senior Manager of Operations at General Dynamics Information Technology
Annette Dron Work Experience Details
  • General Dynamics Information Technology
    Senior Manager Of Operations
    General Dynamics Information Technology Oct 2014 - Present
    Falls Church, Virginia, Us
    • Successfully lead a team consisting of 8 managers, 50 supervisors, and 600 customer service representatives. Responsible for site management, hiring, coaching, mentoring, and performance management.• Directly responsible for multiple projects including implementing and managing on-boarding for new 1400+ new agents in 2014. Currently the on-boarding point of contact for 14 call centers throughout the United States.
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  • General Dynamics Information Technology
    Manager Of Operations
    General Dynamics Information Technology Jul 2013 - Present
    Falls Church, Virginia, Us
    • Successfully assisted in opening a call center consisting of 1400 customer service representatives, trainers, and supervisors.• Lead a team of 8 supervisors and 120 customer services representation. Responsible for hiring, coaching, mentoring, and performance management.• Directly responsible for implementing and managing a nesting program for new hires.
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  • Intuit
    Sales And Service Manager
    Intuit Aug 2009 - Jul 2013
    Mountain View, California, Us
    • Managed 12-30 quota-holding remote Sales and Service Associates. Managed inbound Phone Sales and E-Case queues, responsible for all managerial functions, rep development and promotion• CEO Sales Club Winner• True North Award Winner ~ Excellent at solving for customers, employees, and share holders• Team handled ~250 daily calls, booked ~$670,000 in yearly revenue• Responsible for group/business level reporting. Extensive knowledge of call center metrics and reporting systems• Maintained world class customer service metrics. Team record Net Promoter score of 79 set 12/12
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  • Intuit
    Technical Support Manager
    Intuit Jan 2006 - Aug 2009
    Mountain View, California, Us
    • Managed a team of 12 to 15 remote Tier 2 agents, responsible for hiring, training, development, and performance management• Consistent World Class customer service metrics including Net Promoter Scores of 70• Drove process improvements including a new escalation process, improved outage process, and CRM enhancements• Implemented Revenue Generation in Support, grew revenue 500% the first year• Implemented Chat as support channel, resulted in increased productivity
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  • Intuit
    Operations And Tier 2 Agent, Quickbooks Online, Intuit Customer Care
    Intuit Aug 2004 - Feb 2006
    Mountain View, California, Us
    • Responsible for Inbound Ecase queue management, scheduling, and staffing• Internal help desk for technical support agents.• Responsible for testing, verifying, and escalating issues
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Annette Dron Skills

Leadership Customer Experience Solution Selling Information Technology Sales Process Social Media Learning Management Strategic Partnerships Needs Analysis Salesforce.com Account Management Merchant Services Customer Retention Software As A Service Data Analysis Sales Operations Customer Satisfaction Remote Manager Process Improvement Lead Generation Customer Relationship Management Technical Writing Sales Management Operations Direct Sales Demand Generation Microsoft Office Webex Contact Centers Microsoft Excel Marketing Cross Functional Team Leadership Training Product Management Employee Training Customer Service Enterprise Software Quickbooks Business Process Improvement Small Business Saas Project Management Operations Processes Call Centers Crm Performance Management

Annette Dron Education Details

  • Idaho State University
    Idaho State University
  • Idaho State University
    Idaho State University
    Education

Frequently Asked Questions about Annette Dron

What company does Annette Dron work for?

Annette Dron works for General Dynamics Information Technology

What is Annette Dron's role at the current company?

Annette Dron's current role is Senior Manager of Operations at General Dynamics Information Technology.

What is Annette Dron's email address?

Annette Dron's email address is an****@****uit.com

What schools did Annette Dron attend?

Annette Dron attended Idaho State University, Idaho State University.

What skills is Annette Dron known for?

Annette Dron has skills like Leadership, Customer Experience, Solution Selling, Information Technology, Sales Process, Social Media, Learning Management, Strategic Partnerships, Needs Analysis, Salesforce.com, Account Management, Merchant Services.

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