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Annette Dron is listed as Senior Manager of Operations at General Dynamics Information Technology, based in Orem, Utah, United States. AeroLeads shows a work email signal at gdit.com and a matched LinkedIn profile for Annette Dron.
Annette Dron previously worked as Manager of Operations at General Dynamics Information Technology and Sales and Service Manager at Intuit. Annette Dron studied at Idaho State University.
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Top-ranked manager with a history of success. Recognized for contributions to record-setting sales figures, world class customer satisfaction, and employee engagement. Proven ability to lead sales and service team in a high growth environment. Offer an in-depth understanding of multiple aspects of SAAS sales and service teams.
Listed skills include Leadership, Customer Experience, Solution Selling, Information Technology, and 42 others.
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Falls Church, Virginia, Us
• Successfully lead a team consisting of 8 managers, 50 supervisors, and 600 customer service representatives. Responsible for site management, hiring, coaching, mentoring, and performance management.• Directly responsible for multiple projects including implementing and managing on-boarding for new 1400+ new agents in 2014. Currently the on-boarding point of contact for 14 call centers throughout the United States.
Falls Church, Virginia, Us
• Successfully assisted in opening a call center consisting of 1400 customer service representatives, trainers, and supervisors.• Lead a team of 8 supervisors and 120 customer services representation. Responsible for hiring, coaching, mentoring, and performance management.• Directly responsible for implementing and managing a nesting program for new hires.
Mountain View, California, Us
• Managed 12-30 quota-holding remote Sales and Service Associates. Managed inbound Phone Sales and E-Case queues, responsible for all managerial functions, rep development and promotion• CEO Sales Club Winner• True North Award Winner ~ Excellent at solving for customers, employees, and share holders• Team handled ~250 daily calls, booked ~$670,000 in yearly revenue• Responsible for group/business level reporting. Extensive knowledge of call center metrics and reporting systems• Maintained world class customer service metrics. Team record Net Promoter score of 79 set 12/12
Mountain View, California, Us
• Managed a team of 12 to 15 remote Tier 2 agents, responsible for hiring, training, development, and performance management• Consistent World Class customer service metrics including Net Promoter Scores of 70• Drove process improvements including a new escalation process, improved outage process, and CRM enhancements• Implemented Revenue Generation in Support, grew revenue 500% the first year• Implemented Chat as support channel, resulted in increased productivity
Mountain View, California, Us
• Responsible for Inbound Ecase queue management, scheduling, and staffing• Internal help desk for technical support agents.• Responsible for testing, verifying, and escalating issues
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Annette Dron works for General Dynamics Information Technology.
Annette Dron is listed as Senior Manager of Operations at General Dynamics Information Technology.
AeroLeads has found 1 work email signal at @gdit.com for Annette Dron at General Dynamics Information Technology.
Annette Dron is based in Orem, Utah, United States while working with General Dynamics Information Technology.
Annette Dron has worked for General Dynamics Information Technology and Intuit.
You can use AeroLeads to view verified contact signals for Annette Dron at General Dynamics Information Technology, including work email, phone, and LinkedIn data when available.
Annette Dron studied at Idaho State University.
Annette Dron is listed with skills including Leadership, Customer Experience, Solution Selling, Information Technology, Sales Process, Social Media, Learning Management, and Strategic Partnerships.
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