Annette Franz, Ccxp Email and Phone Number
Annette Franz, Ccxp personal email
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Annette Franz, CCXP has more than 30 years of experience (both client side and vendor side) (a) helping companies understand their employees and customers, (b) identifying what drives retention, satisfaction, engagement, and the overall experience, and (c) designing employee and customer experience strategies to deliver a better experience for all constituents.Are you looking for a keynote speaker, a coach, a consultant, a journey mapping workshop/process facilitator, an influencer, or a thought leader who loves to speak, write, and teach others about customer experience, employee experience, and culture? You've come to the right place! (Find Annette's eSpeakers profile here: https://www.espeakers.com/marketplace/profile/30696?btsc=1.)Annette wrote the book on customer understanding! It's available on Amazon in both paperback and Kindle formats: Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business). In it you’ll learn the three ways to achieve customer understanding, including an in-depth guide to her six-step journey mapping process. Her second book, Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business (Advantage|ForbesBooks), is available on Amazon, Barnes & Noble, BAM!, Target, and hundreds of other outlets. It was written for company executives and leaders (including Board members – yes, culture must be important to your Board!), but it’s also for others who want to help executives and leaders understand what being customer-centric means, why it’s important, and how to build the business case for building a winning organization where the customer is at the heart of all you do. Annette was named one of “The 100 Most Influential Tech Women on Twitter” by Business Insider and is regularly recognized as a top thought leader in Customer Experience.She serves as an Advisory Board Member for CX@UCI, mentors other professionals in this field to help them advance their careers, and is an international speaker and an avid writer; you can find her thought leadership on her own blog and in Forbes, Business2Community, CustomerThink, CMSWire, TechTarget, Quality Digest, APICS Magazine, and more. She is a Certified Customer Experience Professional (CCXP).
Cx Journey Inc.
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Founder And CeoCx Journey Inc. Nov 2011 - PresentOrange County, Ca, UsCX Journey Inc. is a global customer experience strategy consulting firm that specializes in laying the groundwork required to establish a CX roadmap and strategy that will drive your culture transformation efforts.At CX Journey Inc., we help you put the "customer" into customer experience, whether it's internal (employees) or external customers. We believe that (1) culture is the foundation of your business, and culture transformation is the root of CX strategy success; (2) the employee experience cannot be an afterthought, rather, employees must come first; and (3) customer understanding along the journey is key to developing a strategy that allows customers and businesses to achieve their desired outcomes.
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AuthorCx Journey Inc. Sep 2019 - PresentOrange County, Ca, Us1. Customer Understanding: Three Ways to Put the "Customer" in Customer Experience (and at the Heart of Your Business) – September 3, 2019Customer retention is hard work! You’ve got to understand who your customers are and the problems they are trying to solve. Then you’ve got to use that understanding to design an experience that helps them achieve their goals. That’s the key to putting the customer in customer experience!This book is your guide to putting the “customer” in customer experience. It covers the three approaches to customer understanding: surveys and data, personas, and journey mapping. 2. Built to Win: Designing a Customer-Centric Culture that Drives Value for Your Business – March 22, 2022Customer-centric companies make no decisions without first thinking of the customer and the impact that decision has on her. What does it take to ensure that the entire company adopts this mindset, this culture? This book outlines the ten principles that form the foundation for building such a culture. Build the business with these principles in mind, and you build to win.3. Reasons NOT to Focus on Culture: A Guided Workbook – September 26, 2022 This isn’t your typical “How-To” book. This one makes you think! Each chapter starts with a list of questions to use as conversation starters to guide you to a stronger and healthier culture. Use this to foster thoughts, ideas, and plans and to serve as a functional notebook. Refer to it during your journey to transform and to sustain the culture you desire - preferably a customer-centric one.4. Reasons NOT to Focus on the Customer Journey: A Guided Workbook – September 27, 2022 This isn’t your typical “How-To” book. This one will not only make you think but also provide space for you to write down your thoughts! It's got three sections that address:1. What to think about before your journey mapping workshops2. What to do during the workshop3. What not to forget once the workshops are completed.
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Official MemberForbes Coaches Council Jul 2018 - Jul 2024Boston, Ma, UsForbes Coaches Council is an invitation-only organization comprised of leading business coaches and career coaches. Find my profile on the Forbes Coaches Council directory at https://member.forbescoachescouncil.com/directory/profile/Annette-Franz?id=1a7aa225-10a4-4358-8a53-f0d70d4d83de ... and find my articles at https://www.forbes.com/sites/forbescoachescouncil/people/annettefranz1/#4a8574d86ba2 -
Senior ConsultantAspireup Jan 2020 - Dec 2021Chicago, Il, Us -
Co-Founder And PrincipalInsight Wave Dec 2018 - Feb 2021Insight Wave was created to make customers happier by improving the way businesses interact with them. Insight Wave’s multi-dimensional business and leadership training program gives companies a way to transform their customer experiences, with lessons from the world’s best brands and foremost customer experience experts, exclusive site visits to leading companies like JetBlue and Airbnb, peer exchange sessions, and personalized coaching and advisory services. The company was founded in 2018 by award-winning customer experience consultants and training experts who wanted to offer an immersive learning experience for companies that care about their customers. For more information visit www.theinsightwave.com.
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Co-Founder And Co-HostExperia Summit Aug 2019 - Mar 2020Experia Summit is a unique, one-of-a-kind virtual event where experience management thought leaders come together to share their most-impactful insights on the disciplines of customer experience, employee experience, product experience, brand experience, culture, and leadership. Experia Summit is a living, breathing platform - an ecosystem of knowledge - through which we connect thought leaders in all of these disciplines with an audience trying to achieve people-centric business outcomes.
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Certified Cx Workout AdvisorCx Workout Jan 2018 - Jan 2019CX Workout is the world’s first SaaS-based software platform that enables true customer co-creation. CX Workout removes the traditional friction associated with co-designing solutions with customers resulting in higher impact innovations in half the time. -
Vice President, Marketing & Client ExperienceCompellon, Inc. Apr 2016 - May 2017Lake Forest, California, Us -
AdvisorCompellon, Inc. Sep 2015 - Apr 2016Lake Forest, California, Us
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AdvisorCaliber Ux, A Boomtown Accelerator Company Dec 2015 - Nov 2016Houston, Texas, Us -
Director, Customer OutcomesFidelity Investments Jun 2015 - Apr 2016Boston, Ma, UsIn this role, I'm tasked with two main objectives:1. West Coast market manager: Act as the eyes, ears, and voice of West Coast clients and client teams, advocating for both audiences with the WI leadership team and business partners across PWI in support of our West Coast strategy.2. Workforce Ideation Lab manager: Create and manage a new client advisory board focused on West Coast disruptor/game-changer clients who will help shape the future of benefits delivery. -
Vice President, Marketing & Customer ExperienceTouchpoint Dashboard Jan 2015 - Jun 2015Touchpoint Dashboard is the world's first online journey mapping software.Led marketing and customer experience initiatives for Touchpoint Dashboard; responsible for TPD's global customer experience strategy, ensuring clients have a great experience throughout the life of the relationship; oversee onboarding and training, loyalty and retention programs, and development and delivery of journey mapping consulting services; and drive TPD’s marketing and strategic thought leadership activities.
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Director, Voc Consulting - AmericasConfirmit Jan 2013 - Dec 2014London, GbDefine and design voice of the customer and customer experience management strategies for prospects and clients -
Vice President, Client DevelopmentConfirmit Mar 2012 - Dec 2012London, GbSales/business development
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Senior Director, Client ServicesAllegiance Oct 2009 - Oct 2011South Jordan, Ut, UsHead of Client Services department; teams included Account Management, Consulting, Solutions Implementation, Analytics, and Support. -
Director, Client ServicesMedallia, Inc. Oct 2007 - Oct 2009Pleasanton, California, Us -
Vice President, Research & Consulting ServicesCustomersat, Inc. Sep 2000 - Sep 2007Us -
Director, Custom ResearchBizrate Mar 1999 - Sep 2000
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Senior Project Director/Account ManagerData Development Corporation 1998 - 1999
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Senior Consumer Research AnalystMattel, Inc. 1997 - 1998El Segundo, California, Us -
Manager, Research ProjectsJ.D. Power 1992 - 1997Troy, Mi, Us
Annette Franz, Ccxp Skills
Annette Franz, Ccxp Education Details
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California State University-Dominguez HillsManagement -
The Ohio State UniversityAnimal Science
Frequently Asked Questions about Annette Franz, Ccxp
What company does Annette Franz, Ccxp work for?
Annette Franz, Ccxp works for Cx Journey Inc.
What is Annette Franz, Ccxp's role at the current company?
Annette Franz, Ccxp's current role is Building Winning Organizations by Putting the "Customer" in Customer Experience | Coach | Keynote Speaker | Author.
What is Annette Franz, Ccxp's email address?
Annette Franz, Ccxp's email address is an****@****ail.com
What schools did Annette Franz, Ccxp attend?
Annette Franz, Ccxp attended California State University-Dominguez Hills, The Ohio State University.
What skills is Annette Franz, Ccxp known for?
Annette Franz, Ccxp has skills like Customer Satisfaction, Customer Experience, Feedback, Survey Design, Continuous Improvement, Communications Planning, Employee Engagement, Talent Management, Internal Communications, Performance Management, Organizational Development, Customer Retention.
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