- IT Program Manager for digital products; including Salesforce Financial Services Cloud (FSC) , Q2 eBanking, Real Time Payments, ZSuite, MeridianLink, MonitorBase, Simpplr, Five9, IRA Direct, Blend, and Salesforce Case, Chat and Scheduler. - Program manager for ISO27001 journey and Merger and Acquisitions team.- Maintains organizational effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.- Manages support and coordination of digital and online banking channels with internal departments and technology partners.- Maintains quality service by establishing and enforcing organization standards.- Directs technological research by studying organization goals, strategies, practices, and user projects.

- Provide visionary leadership and develop new initiatives, as well as manage a variety of existing programs meant to foster community and volunteer involvement.- Coordinate all marketing and donor efforts, including fundraising, database management, website and social media updates, newspaper and magazine advertisements, Constant Contact email updates, newsletters, directories, and targeted mailings. - Developed and analyzed data from parish-wide survey in order to develop a five year strategic plan.- Recommend and implement technology-based solutions for efficiencies of staff, cost & greater outreach; manage and coordinate parish-wide technology needs including website development & maintenance.- Facilitate leadership councils and small groups including bereavement, caregiver and women’s groups.- Provide adult education in various areas including workshops on preventing sexual abuse of children and parent education.

- Initiated an adult education technology program including marketing, registration, facilities & instructor recruitment/training. Setup & obtained equipment for a new technology lab. - Designed and delivered various technology offerings as well as completed training materials.

• Strategically planned for major initiatives in the areas of Diversity, Leadership Development, Succession Planning, Performance Management, Vision and Values, 360° Feedback, Mentoring, Mobility, Executive Education, Competency Modeling, Career Development.• Managed a team of internal consultants working on projects for multiple clients that included rollouts of varied initiatives (management included coaching, performance management, communication, selection, salary planning and budgeting) as well as presenting proposals to senior management for these programs.• Acted as an internal consultant on organizational development interventions as well as provided one-on-one development support.• Assisted in training for numerous offerings supporting both line and Corporate efforts.• Put structures in place for identification of and development of talented individuals.• Ensured executive population had development opportunities available to them.• Worked with line generalists on measurement of organizational effectiveness via various tools.

- Performed skills assessments for help desk analysts in order to provide for career development and mobility.- Designed and delivered training and training materials globally for new help desk analysts on customer service and various PC skills.

- Provided tactical and strategic systems solutions to meet business needs including design, coding & testing as well as day-to-day support to business and operations units; responsible for the automation of new systems into existing Chase money transfer systems.- Developed and contributed to program and project initiatives for both domestic and international systems that improved quality, increased efficiencies and revenues, decreased costs and positioned Chase for more effective recovery, if necessary.- Managed the training and development of a staff of twelve programmers in a major systems development effort.- Coordinator for the move of 150 desktops from New York Plaza to Metrotech.