Product Development Manager
Oak Brook, Il
• Lead product development responsible for developing and managing new workplace savings product offerings; Workplace Savings, Emergency Savings, and retirement services and fund custody portals.• Designed, developed, and managed a digital workplace and emergency savings platform that included: • Developed a digital plan sales selector tool for client plan assessment and selection. • Automated documentation generations; client PSA and Plan Prototype Agreement via Docusign. • Automated employer and employee welcome communications, onboarding and participation communications. • Digital platform with employer, payroll, and employee personas for plan management and payroll processing. • Digital platform investment line up auto reblancer for employer, employee and advisor rebalancing. • Developed and managed automated payroll integration platform for Manual, 360 and API payroll integrations. • Developed digital platform help center with next best AI based suggestions, based on question submission. • Dedicated client onboarding specialist team to assist employers with onboarding experience. • Created and maintained detailed client onboarding guides to drive self-service employer onboarding.• Thorough knowledge of SIMPLE, SEP, SOLO(k) plan lifecycle, from point-of-sale to plan design to participant rollout.• Developed and executed product roadmaps with focus on measurable outcomes, regularly shared with stakeholders.• Gathered and documented business requirements, authored user stories and provided context for new product launches.• Managed external 3(38), data vendor and KYC search relationships; Lexis Nexis, Morningstar, and Berwyn Group.• Partnered closely with sales team to solicit customer feedback to drive enhancements and new market opportunities.• Drove API integration capabilities for Custody Services/Alternative Investments.