Annette Murphy Email and Phone Number

Project management support helping the Engineering and Integration (E&I)team drive to completion various customer projects. Tier III Medusa-C2 technical service liaison (S&S HD, E&I and HBUC POC) on Tier III OEM questions/issues. E&I procurement administrator working with engineers, vendors, manufacturers, and Leidos material team to purchase, track, confirm and report status on required parts for projects. Leidos company administrator (CA) for the Department of Defense (DoD) Synchronized Pre-deployment and Operational Tracker (SPOT) system. Update and maintain personal information on all deployed personnel throughout their deployment or Temporary Duty Assignment (TDY). Generate Letters of Authorization (LOA) for users and ensure government approval. Track Government Furnished Equipment (GFE)/ Government Furnished Property (GFP) Counter Rockets Artillery Mortars (C-RAM) materials and report monthly. Review Diminishing Manufacturing Sources/Materiel Shortages (DMSMS) reports and work with appropriate POC’s to obtain E&I recommendation to include where the DMSMS data should be recorded in the current process setup. Program risk manager administrator for the Risk Management Tool (RMT) supporting current program manager in apprising the customer of current risks and mitigations.

Managed the SAM team which also was the Unit Software License Manager (USLM) for the Air Force 844 Communication Group in the National Capital Region. Managed software projects in support of the customer’s request to transition their software access database into BMC Remedy tool. Served as the focal point for managing installation, coordination, and removal of software on IT assets. Audited computers and servers to ensure no illegal/unauthorized software was installed. Managed all software licenses owned by the organization. Established accountability of software licenses upon receipt of invoice and generated appropriate records. Conducted annual non-enterprise software inventories utilizing auto-discovery tools like SCORE and BelManage. Provided analysis and interpretation of SAM data for license usage, software audits and operational optimization, making recommendations on any actions required. Ensured all new license requests were authorized and current stock levels were checked, and new licenses procured if required to ensure optimal use of licenses. Identified, managed, and escalated any risks in the use of software that could have caused it to be non-compliant with the licensing terms of usage. Worked closely with government Base Software License Manager (BSLM)to include researching and gathering appropriate information for enterprise true-ups (Microsoft & Adobe) and presented final reports for sign off. Worked with multiple data sources, consulting with various teams to understand processes and requirements, analyzing detailed information, producing recommendations, and proactively delivering on actions. Managed agreed processes with the Change and Configuration Management team and other users of the CMDB. Provided effective and professional communication to both internal customers and external suppliers. Initiative-taking and dynamic self-starter who worked proactively and under pressure, exhibiting strong time management & self-prioritization skills.

Maintain configuration management documentations for reference purposes. Develop process improvements to enhance configuration efficiency. Determine configuration requirements and develop system configuration procedures. Educate staffs about configuration policies and practices. Assist in developing tools to support daily configuration management activities. Follow and enforce configuration management policies and practices. Analyze and resolve configuration problems in a timely fashion. Communicate configuration discrepancies to Management for immediate resolutions. Assist in designing automation tools to support configuration procedures. Ensure that system configuration was executed in accordance with customer needs. Responsible for enterprise projects and processes spanning multiple technical areas. Partnered with customer, Air Force 844 Communication Group, to streamline (reduce manual and duplicate entries) in their current change management board process.

Manage the IT Asset Management team and maintained accountability of all assets for DTRA. Develop, review, and maintain company asset management standards and administrative processes that enable the organization to manage DTRA’s IT Asset Portfolio with respect to risk, cost, control and compliance. Alternate Property Custodian (PC) for Leidos GFE account at Fort Belvoir. Assign and retrieve IT equipment via hand receipt direct to contractor end users. Perform high level electronic audits e.g., comparison of hand receipt owner to actual user data to maintain the accuracy of the IT Asset databases. Integrate, analyze, and interpret data from databases (Remedy & Defense Property Accountability System) and provide recommendations from this information to the appropriate leadership audience. Manage, control, and protect the agency’s IT assets throughout their life cycle, from acquisition through final disposition. Daily recognize necessary changes to priority tasks and respond to frequent changes in directorate priorities. Gather detailed inventory information which I then used to make decisions about hardware redistribution for the agency. Manage bench stock assets which saves money by avoiding unnecessary purchases and promote the reallocation of existing resources. Routinely identify and document errors, outdated transactions and perform necessary corrective actions to maintain system data integrity for DTRA. Maintain confidentiality on all issues that relate to company and staff, and exercise good judgment to protect the integrity of this information. Knowledge of rules and policy pertaining to the agency’s IT assets for their mission or programs. Receive broken equipment, prepare for repair or maintenance from outside vendors. Lead by example, embracing the concept of one team, by partnering with customers to produce solutions or process improvements to solve various customer issues that arise in an ever-changing environment.

Please Note: The Lockheed division position was sold to Leidos in 2016.Configuration Analyst at Joint Staff Pentagon, supporting J6 directorate. Reviewedand analyzed change data. Coordinated administrative change managementboard actives for J6 Joint Staff network. Advised leadership and employees on thevarious projects and processes pertaining to change management. Procuredapproved hardware and software items based on end user requirements.Developed useful information from a variety of data sources. Summarized data toextract, verified information and developed conclusions. Maintained DefinitiveMedia Library (DML) to ensure information was kept accurate at all times.Supported various audits. Communicated effectively with Joint Staff customersand leadership in a professional timely manner. Organized andfacilitated Change Advisory Board (CAB), Change Control Board (CCB), EngineerReview Board (ERB) and Release Review Board (RRB). Disseminated changerequests, sign decisions and meeting minutes to identified parties. Supportedauditing activities based on federal guidelines, customer, vendor and/orcontractual requirements. Populated, made corrections to database systems asnecessary using supporting documentation to ensure the integrity of dataand data analysis. Accounted for license usage and assisted in True-Up events.Maintained proof of entitlements and records of all licensed software. Performedcomplex data analysis in support of customer software license and/or hardwareasset requests.

Configuration Analyst at Joint Staff Pentagon, supporting J6 directorate. Reviewed and analyzed change data. Coordinated administrative change management board actives for J6 Joint Staff network. Advised leadership and employees on the various projects and processes pertaining to change management. Procured approved hardware and software items based on end user requirements. Developed useful information from a variety of data sources. Summarized data to extract, verified information and developed conclusions. Maintained Definitive Media Library (DML) to ensure information was kept accurate at all times. Supported various audits. Communicated effectively with Joint Staff customers and leadership in a professional timely manner. Responsible for organizing and facilitating Change Advisory Board (CAB), Change Control Board (CCB), Engineer Review Board (ERB) and Release Review Board (RRB). Disseminated change requests, sign decisions and meeting minutes to identified parties. Supported auditing activities based on federal guidelines, customer, vendor and/or contractual requirements. Populated, made corrections to database systems as necessary using supporting documentation in order to ensure the integrity of data and data analysis. Accounted for license usage and assisted in True-Up events. Maintained proof of entitlements and records of all licensed software. Performed complex data analysis in support of customer software license and/or hardware asset requests.

844th Communication Squadron Software Asset Management Lead for the Air Force District Washington (AFDW), which covered a 300+ mile radius of the Pentagon, License Management Program. Effectively establish software asset management practices in order to meet compliance standards and minimize the risk of an audit. Provided day to-day management (allocate, adjust, and remove licenses from pool) for over 10,000 installation records. Drove down costs by preventing unnecessary software purchases by accurately reconciling software usage against entitlements to reallocate recovered licenses. Avoided risks by maintaining software license compliance by ensuring that software usage does not exceed licenses held. Worked with software vendors to ensure license compliance, identify, and recover cost savings. Ensured decision making conforms to the Headquarters Air Force (HAF) polices, DoD and Air Force Instructions (AFI’s). Accounted for license usage and assisted in True-Up events. Successfully improved data accuracy of records from 60% to over 90% on internal and government software audits.

Managed work assignments for System Administrators at Joint Base Anacostia Bolling and Andrews Air Force base sites. Conducted routine quality audits to ensure proper data is captured in accordance to federal guidelines, Air Force regulations, Standard Operating Procedures and Work Instructions. Coordinated continuous process improvement initiatives across each site to ensure standardization in processes were applicable and maximized efficiencies. Leveraged prior experience to reduce the number of daily open incidents in the queue by over 50%. Improved the weekly Return to Service (RTS) metric averages from 82 - 89% to 95-100%. Developed an internal tracking process for Time Compliance Network Orders (TCNOs) using the existing application tool which reduced the amount of email traffic, research, and time in order to locate the current status of each TCNO. Reduced the amount of System Administrator quality mistakes by 50%. Provided team members feedback and recommendations to ensure processes were understood and followed. Successfully partnered with other work centers regarding incident management to support customers of the Headquarters Air Force (HAF) agencies throughout the Pentagon and National Capital Region (NCR) resulting in our overall contract improvement which was recognized by the customer.

HR O&M SME for enterprise-wide applications: Learning Management Systems, Metrics-That-Matter, Mentoring Connections , OPAL, Harvard Manage Mentor, Skill Port, Safari, Books 24/7 and Competency Assessment. Provided direction to customers and collaborated with developers to ensure requirements were met. Translated new business requirements into technical requirements and coordinated work activity with IT technical leads. Provided backup support as needed or directed to include IHR, Share Point administration, PM and HR CCB facilitation. Testing support for new LMP CWS and Non-EE security matrix. JPAS Project, vendor and budget management oversight for LMSecurity. Provided professional business analyst support to numerous HRS and Corporate customers related to their applications. This support includes oversight of EIS support; support of system audits; facilitation of UAT; user training; documentation creation and management, etc. Systems included (but not limited to) PRS, IHR, SOC, LMBDC and PAS. Project lead with 100% successful completion on O&M and minor modifications for assigned applications, meeting all service level agreements. Performed configuration, documentation, and system change request management with an outcome of 100% data capture for audit purposes. Monitored $1M budget and worked/reported any discrepancies to the customer in a timely manner. Successfully implemented quarterly block releases for all applications in support of customer strategic objectives. Managed all O&M activities: vendor management, prioritization of request for changes, upgrades, break-fix, testing and communicated any changes to customers in a timely manner which resulted in proper customer expectation of completion dates. Assisted in creating requirements, developed test plans, performed problem analysis and worked production issues resulting in process improvement initiatives where applicable. Reviewed and provided updated material for the employee online help documentation.

Human Resource Tier II Manager for the company’s Learning Management System to include e-Learning courses. Managed recruitment, selection, training, performance assessment, work assignments, salary, budget, employee recognition and/or disciplinary actions. Supported the LMS implementation team, Learning Services, and customers on the last major wave of LMS roll out to include Tech Services, and other remaining business units. Worked off-hour TKN/LMS testing, supporting eLearning/Learning Services/EIS to meet customer requirements. Supported various customer initiatives like UAT, ORR, TRR and builds to ensure proper system functionality. Active member of the Enterprise Learning Management System Advisory Council (ELMSAC) representing Human Resource Training for Learning Central related issues. Improved communications between various partners by serving as a liaison, sharing knowledge, and leading by example which resulted in key partners to attend a Six-Sigma event. Led Six-Sigma process improvement event which resulted in 50% cost/time/rework reduction and addressed a key customer complaint on service. Managed six employees who supported all corporate customers’ information technology requests to include testing support for other organizations. Directed the maintenance, development and revision of all manuals, tables, code lists and documentation. Mentored employees assigned stretch projects and provided training opportunities to them which resulted in the team taking on more Tier III e-Learning course troubleshooting tasks. Interacted and consulted with varying levels of corporate customers to research, analyze and resolve 100% of reported issues to complete satisfaction and within service levels.

Supervised a team of six employees who supported senior corporate customers with technical questions and/or any issues they were unable to resolve. Provided on-site leadership to local support team for software/hardware project rollouts. Reviewed vendor products and provided end-to-end service delivery support to corporate customers. Interacted with senior internal and external personnel on significant matters often requiring coordination and collaboration between organizations. Meticulous, followed thru on assigned tasks and was able to manage individuals to achieve required results. Recommended to customers, hardware/software additions and then coordinated installations. Developed and monitored policies and standards for allocation and use of office automation equipment and resources. Operated in a fast-pace, high-stress virtual environment with ease.

Supported corporate customers with technical questions and/or any issues they were unable to resolve. Analyzed and evaluated information system operations and provided technical recommendations to improve utilization. Planned, conducted, and coordinated company electronic office system activities to include personal computers, client servers, electronic mail, internet resources, local area networks (LAN) and standard software products. Developed and updated processes for support of assigned business unit IT equipment and resources. Trained and supported assigned corporate business units on enterprise products and services. Performed industry and internal trend analysis and analyzed vendor products.

Tier one support answering end user trouble calls for the corporation on various hardware/software questions. Managed through closure or escalation to other functional groups such as systems software, applications, telecom, and email. Help Desk supervised lead for Support Center Practices (SCP) successful re-certification in 2000. Provided local and remote desktop support for corporate headquarters and satellite locations. Articulated customer concerns to developers and responded promptly with follow-up for resolution. Tutored teammates on software applications, self-improvement training, communicated best practices and shared knowledge. Supervised enterprise and site product roll outs.

Managed the Launch Site Accommodation Program (LSAP) and the Air Force Personnel Access System (PAS)/Payload Access Control & Intrusion Detection System (PACIDS) used at numerous Cape Canaveral Air Station (CCAS) facilities and launch complexes. Managed short-term rental properties and hotel reservations in support of the LSAP program. Supervised on-site security support service team at CCAS supporting up to three launch programs yearly in support of the National Reconnaissance Organization (NRO). Alternate Facility Security Officer (FSO) with error free DIS inspections record. Performed audits of conformance with established security policies and procedures. Participated in establishing contractor accommodation requirements for each launch program. Verified accounts payable for billed services with vendor and suppliers. Supervised clients in proper document management and other security related areas which contributed to 99% and 100% award fees during this period. Provided graphic support for contract acquisition follow-on proposal which allowed the company to submit a timely response to the customer and award of contract. Developed and maintained tracking systems necessary to provide status and ensure compliance with established security procedures. Through this tracking was able to respond to customer requirements in a timely fashion and provide monthly cost effectiveness data. Liaison and negotiated with outside agencies and customers daily to ensure all documentation had been prepared correctly and in a timely manner to meet established suspense and due dates. Efforts resulted in customer satisfaction and scheduled return of customers for next launches. Prepared and communicated pre-departure briefings to contractor personnel and agencies prior to start-up of their mission and arranged debriefing.

Provided specialized document control support for various customers. Managed and operated a classified document control station with no security violations or findings. Produced streamline work instructions which were approved by the customer for periodic disposal of thousands of obsolete documents which therefore reduced storage space. Examined Personnel Security Questionnaires (PSQ’s) and processed new employees for security clearances. Conducted audits of conformance with established security policies, procedures and reported final outcomes to appropriate customers.