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Customer experience and satisfaction are at the core of everything I do. My passion began with my early experience working with an outdoor retailer, where exceptional service was a fundamental value. This experience instilled in me the importance of always prioritizing customer satisfaction, something I uphold whenever I'm involved in implementing new features or functionalities.As a dedicated and passionate eCommerce operations manager, I thrive on solving complex problems and navigating the challenges that come with enhancing operations. With solid experience in this field, I’ve honed my problem-solving skills and developed a persistent approach to maintaining and optimizing websites in an ever-evolving digital landscape.I pride myself on my strong leadership abilities and my knack for fostering collaboration among cross-functional teams. My efforts have successfully driven multiple web integration and functionality projects, consistently ensuring that customer experience remains the top priority.
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Web Operations ManagerEastern Mountain Sports/Bob'S Stores Nov 2012 - Aug 2024Meriden, Ct𝐖𝐞𝐛𝐬𝐢𝐭𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭• 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐞 𝐭𝐨 𝐋𝐞𝐚𝐝 𝐞𝐂𝐨𝐦𝐦𝐞𝐫𝐜𝐞 𝐃𝐞𝐯𝐞𝐥𝐨𝐩𝐦𝐞𝐧𝐭 & 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞: Drive the ongoing development and maintenance of Eastern Mountain Sports and Bob's Stores websites, ensuring functionality, usability, and performance that meet business and customer expectations.• 𝐎𝐯𝐞𝐫𝐬𝐞𝐞 𝐏𝐥𝐚𝐭𝐟𝐨𝐫𝐦 𝐌𝐢𝐠𝐫𝐚𝐭𝐢𝐨𝐧𝐬: Successfully led several platform migrations, including 3rd party Order Management System, and transitioned platform infrastructure between parent companies.• 𝐂𝐨𝐚𝐜𝐡 𝐚𝐧𝐝 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐓𝐞𝐚𝐦: Mentor and support team members, including Pricing & Web Analysts, Web Developers, and eCommerce Production Coordinators, to achieve company objectives.• 𝐂𝐨𝐧𝐭𝐫𝐚𝐜𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Handle contract management, ensuring agreements align with business needs and objectives.𝐅𝐢𝐧𝐚𝐧𝐜𝐞• 𝐁𝐮𝐝𝐠𝐞𝐭 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Oversee budgets for eCommerce operations, Storefronts, Customer Service, and Marketplaces (Amazon, eBay, Google, Macy's).• 𝐓𝐚𝐱 𝐌𝐚𝐢𝐧𝐭𝐞𝐧𝐚𝐧𝐜𝐞: Oversee necessary tax changes within the Order Management System (OMS) and ensure synchronization of tax codes between OMS and ERP systems.• 𝐑𝐞𝐩𝐨𝐫𝐭𝐢𝐧𝐠 & 𝐀𝐧𝐚𝐥𝐲𝐭𝐢𝐜𝐬: Provide detailed reporting and analytics to inform strategic business decisions. Reports include Daily eCommerce KPI’s, Shipping Cost Management, and fraud/cancellations.𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞• 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐜 𝐎𝐯𝐞𝐫𝐬𝐢𝐠𝐡𝐭: Provide strategic oversight for the customer service management team and drop ship operations, guiding and supporting the Customer Service Manager.• 𝐈𝐬𝐬𝐮𝐞 𝐄𝐬𝐜𝐚𝐥𝐚𝐭𝐢𝐨𝐧: Handle the escalation of systemic and operational issues, directing them to the appropriate team members for resolution.• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞: Represent the customer perspective in decision-making for marketing, promotions, and functional site changes.
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Web Operations ManagerEastern Mountain Sports May 2006 - Nov 2012𝐖𝐞𝐛𝐬𝐢𝐭𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭• 𝐌𝐚𝐧𝐚𝐠𝐞𝐝 𝐖𝐞𝐛 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: Staff: Directed a team responsible for executing weekly and daily site updates, ensuring timely and accurate implementation of changes to enhance user experience and site performance.• 𝐎𝐯𝐞𝐫𝐬𝐚𝐰 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐏𝐫𝐨𝐜𝐞𝐬𝐬𝐞𝐬: Supervised operational workflows both on-site and through third-party sellers, optimizing processes to maintain seamless integration and performance across all platforms.• 𝐇𝐚𝐧𝐝𝐥𝐞𝐝 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭 𝐨𝐟 𝐂𝐡𝐚𝐧𝐠𝐞 𝐑𝐞𝐪𝐮𝐞𝐬𝐭𝐬: Coordinated the submission, review, and implementation of change requests, ensuring alignment with business requirements and strategic goals. Managed system upgrades and fixes to maintain system integrity and efficiency.• 𝐌𝐚𝐧𝐚𝐠𝐞𝐝 𝐔𝐀𝐓 𝐓𝐞𝐬𝐭𝐢𝐧𝐠 𝐚𝐧𝐝 𝐒𝐢𝐠𝐧-𝐨𝐟𝐟: Led User Acceptance Testing (UAT) efforts, ensuring that all releases met quality standards and business requirements. Provided final sign-off on releases after thorough testing and validation.• 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐥𝐞 𝐟𝐨𝐫 𝐎𝐫𝐝𝐞𝐫 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Oversaw the management of orders across multiple systems, including Storefront, Order Management System (OMS), and Enterprise Resource Planning (ERP). Coordinated and resolved order feed failures and other issues that arose in daily operations to ensure smooth and efficient order processing.• 𝐒𝐮𝐩𝐩𝐨𝐫𝐭𝐞𝐝 𝐂𝐨𝐨𝐫𝐝𝐢𝐧𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐑𝐞𝐬𝐨𝐥𝐮𝐭𝐢𝐨𝐧: Acted as a key point of contact for resolving operational issues, coordinating with various departments to troubleshoot and address problems promptly, minimizing disruptions to business operations.
Annette Taylor Education Details
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Accounting -
Accounting
Frequently Asked Questions about Annette Taylor
What is Annette Taylor's role at the current company?
Annette Taylor's current role is Experienced Leader in eCommerce & Multi Channel Retail | Operations | Quality Assurance | Project Management.
What is Annette Taylor's email address?
Annette Taylor's email address is at****@****ems.com
What is Annette Taylor's direct phone number?
Annette Taylor's direct phone number is +160392*****
What schools did Annette Taylor attend?
Annette Taylor attended Rivier College, Rivier College, Conval Regional High School.
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Annette Taylor
Denver, Co2kimballgenetics.com, labcorp.com -
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Dallas-Fort Worth Metroplex2gmail.com, milkpep.org -
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Annette Taylor
Morrisville, Nc
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