-Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures. -Provides training, including safety training, to staff. -Selects or assists in the selection of hotel staff and completes all new hire paperwork. -Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations. -Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts… Show more -Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures. -Provides training, including safety training, to staff. -Selects or assists in the selection of hotel staff and completes all new hire paperwork. -Reviews employee performance and conducts personnel actions such as disciplinary actions and terminations. -Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS. -Conducts or assists in conducting staff meetings. -Adheres to all franchise and company procedures and regulations as well as standard operating procedures. -Receives and resolves or assists in resolving guest complaints and employee issues. -Performs functions of the General Manager in their absence. -Covers shifts in all departments as scheduled by the General Manager -Corresponds with group and travel agents to answer special requests for rooms and rates -Assists with sales and marketing efforts as directed -Answers inquiries pertaining to hotel policies and services -Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary guidelines -All other duties as assigned Show less

-Check guests in and out in a timely and courteous manner. -Ensure reservations are taken correctly and courteously. -Available at all times to deal with guest complaints and problems. -Notify Management immediately of any guest, employee, or cash concerns without delay. -Supervise property staff as needed. -Ensure compliance of safety and security standards. -Leave all desk and office areas in a clean and neat manner. -Prepare and safeguard cash… Show more -Check guests in and out in a timely and courteous manner. -Ensure reservations are taken correctly and courteously. -Available at all times to deal with guest complaints and problems. -Notify Management immediately of any guest, employee, or cash concerns without delay. -Supervise property staff as needed. -Ensure compliance of safety and security standards. -Leave all desk and office areas in a clean and neat manner. -Prepare and safeguard cash receipts.-Prepare daily cashier’s reports, daily activity reports, and consolidate daily activity reports-Maintain daily quarter’s occupancy and current checkout lists.-Maintain and sold convenience items to patrons.-Training online through a program called On-Q Learning.-Review weekly stats using a program online through the Hilton Honor Corporation. Show less

-Received and confirmed reservations via telephone, letter, and personal contact.-Registered and assigned rooms to guests, issued room keys, and escorted guests to rooms.-Ensured only authorized patrons had access to government-sponsored quarters.-Calculated and posted charges to patron accounts.-Balanced totals with control records.-Accepted payments and issued checkout statements.-Annual training on fire safety, bomb threats, and terrorist reaction… Show more -Received and confirmed reservations via telephone, letter, and personal contact.-Registered and assigned rooms to guests, issued room keys, and escorted guests to rooms.-Ensured only authorized patrons had access to government-sponsored quarters.-Calculated and posted charges to patron accounts.-Balanced totals with control records.-Accepted payments and issued checkout statements.-Annual training on fire safety, bomb threats, and terrorist reaction training-Prepared and safeguarded cash receipts.-Prepared daily cashier’s reports, daily activity reports, and consolidated daily activity reports.-Maintained daily quarter’s occupancy and current checkout lists.-Maintained and sold convenience items to patrons.-Maintained and organized work stations in a clean and orderly fashion.-Review procedures through Air Force Regulations and Instructions.-Handle guest complaints via telephone, or by personal contact. Show less