Manage, lead, and develop quality team, and QMSManage and maintain QMSTrack and report trends in raw, NC material, and customer returnsDevelop and maintain quality standards and test methodsCreate inspection/test plans for incoming lab materialDevelop and implement policies and procedures for testing and evaluating products and equipmentAnalyze test data and recommend test reduction, improvements, and spec limitsReview and approve customer NC/8D response reportsDevelop tooling and process qualification plansDevelop equipment management processWork with PE’s in developing and implementing PFMEA’s and Control PlansLead internal and external auditsWork with Quality globally to standardize policies and procedures and implement new Quality Software Programs

Managed, reviewed, updated, and maintained QMS documentsLed and conducted internal and external auditsConducted VDA 6.3 and 6.5 auditsConducted CQI-8;12;14;17;23 auditsManaged 17 internal auditorsWorked with all functions and levels of the organization to ensure audit readiness and close findings/OFI'sVerified effectiveness of implemented actions to NC’sWorked with Corporate to implement new QMS online system

Customer Interface for PPAP submissions, new product launches, process, and product changesEnsured proper implementation of Customer Specific Requirements and special characteristicsReviewed, updated, and approved product specific control plansReviewed and approved and D/P/FMEA'sCustomer interface back-up for 4 additional OEM’sSuccessfully led facility in transitioning to IATF16949:2015 in less than 8 monthsManaged Internal AuditorsCreate and implement deviationsAll responsibilities as Sr. RMA & Process Quality Engineer & QMS Eng

VOC for 3 OEM'sCustomer interface for warranty and zero mile returnsResolved return issues using Fishbone, 3Lx5Y, 8D, and Is-Is Not, Poke-yokeCreated 8D's and reported on customer returnsAnalyzed OEM performance metrics and implemented QIPConducted Monthly, quarterly, and annual data reviews for OEM'sAll responsibilities as listed in Sr. Process Quality Engineer & QMS Eng.

Supervised six Quality TechniciansProject Lead for departmentResolve process issues using Fishbone, 3Lx5Y, 8D, Is-Is Not, and PokeYokeStudied/Researched machinery and recommended continuous improvements for efficiencyCreated reports and charts to detect issues in processesCreated step-by-step operating procedures for equipment and operatorsFollowed up with engineers on contained product and customer returnsUpdated, reviewed, and approved, master and product specific control plansCreated and implemented deviationsReviewed and approved and PFMEA's and control plansImplemented online system for Boundary Samples and Mistake ProofingImplemented new ESD shoe policy and re-constructed traffic flow to improve cleanlinessImplemented online containment activities, and wrote containment processImplemented online corrective and preventive action (CAPA) tracking systemsCQI AuditorInternal Green Belt CertifiedConducted line, process, product, internal QMS, and 5S auditsLed external audits

Scheduled, organized, and prioritized workload for techniciansImproved online software by utilizing programming codesQA programmer's codes and conducted comparison filesCreated monthly schedule and reportsImproved documentation and software by tracking issues at handPrepared, loaded, and audited data extractions from clinicsCreated user friendly reports from extracted dataFinal QA reports prior to releasing to CustomerCreated Charts to track metrics (data normalizing closure timeliness and effectiveness)