Client support calling out stat and critical results to doctors. Answering phone calls. Giving test information and test results. Providing support for additional testing as requested. Scheduling routine and stat dispatch pick ups. Scheduling appointments as requested for patients.

- Performs Office Management duties for 3 departments - to include multi-line phone reception, mail distribution, filing, office supplies procurement and inventory management, copy/scan/emails, maintaining form/lists, etc.- Assisting with data entry, billing, sales orders/invoices on RIMSS- PM Dispatch for school bus transportation - Liaison to private schools and charter schools to support school bus transportation - Coordinates annual in-service events and holiday events/activities, including donation projects for local charities- Supporting Bus Sales - to include: local lot physical inventory reporting, Craigslist dealership ads creation and maintenance, company website site buses inventory management, assisting in sales events preparations, assisting in inventory management and reporting using RIMSS

Tutoring – Private Lessons, Renton WAMarch 2014 – January 2018• Assessment of academic status (Lexile scores, vocabulary)• Customization of lessons & tests (Language Arts, Writing, Science, Social Studies)• Planning & execution of educational lesson plans in a multitude of academic disciplines• Listen & communicate clearly & empathetically

Administrative assistant to client in elevator industry. Duties included: using SAP for invoicing, AP/AR, Payroll, and reporting; using Lotus Notes for tracking contracts; using Excel for tracking and reporting for customers. Also answered multi-extension phones, gathered mail & processed, supported safety training preparations, meeting room preparations, and assisted with office products inventory maintenance.

• Basic accounting & tax preparation work• Organized & stocked product inventory• Developed & proofed requested documents & flyers• Managed email & updated Facebook group with converted images• Provided quality, accuracy & professionalism in a fast-paced environment• Facilitated conference meeting preparations to include scheduling, food acquisition, room prep

• Inventory management & data entry of consignment clothing & accessories• Excellent customer service for diverse clientele• Point of Sale software operation serving customers with accuracy for all sales transactions

• Comprehensive research, editorial production & design services for a prominent publication (The Anti-12 Steps: Resistance is Everything, published 2011), including as Editorial Production Supervisor and Production/Design• Designed & edited services for small business branding, brochures and documents• Quality design, layout, & printing of event booklets

• Collected, Sorted, & Validated entry data & photos for 3 large photography competitions• Recorded judging results for local, regional, & international photography competitions• Communicated information to the public about contests, procedures & winning photos

• Assisted with billing, accounts receivable, inventory, & filing tasks for a small business• Logged/monitored vaccinations in temperature-sensitive environment, reported to government agencies• Customer communication on various media (phone, fax, email, in person) in a fast-paced office environment• Inventory management including ordering, tracking & shelving supplies• Processed invoices, receipts, payments, & banking deposits• Filed, copied, faxed, answered phones, took messages, greeted clients, & managed patient charts• Operated office equipment & personal computers for inventory, emails, customer accounts, vendors communication

- Migrated Elektrobit’s environment onto a CM platform (Telelogic CM Synergy). Included planning the conversion, developing the CM architecture, establishing CM standards, customizing the change tracking tool (Telelogic Change Synergy), establishing a Change Control Board and processes, training the company, writing administrative and technical documentation, and supporting multiple sites- Project Manager for all CM Support to all company projects using CM, including scheduling, task tracking, resource loading (for setup and maintenance support), etc.- Developed and maintained a company-wide documentation control process incorporating identification tracking using MS Access, and providing standard procedures and standards documents- Project Manager for a Quality Assurance team, to improve the company’s policies, processes, templates, etc.- Satisfied a major SEI-CMM audit by a customer. This involved indexing the company’s project documents, following up with improvements, and providing quarterly progress reports

- Provided technical and administrative CM Lead support to Baan Development Teams, multiple development environments, & production environments- Developed ERP systems CM architecture, system component processing, product base lining and release management procedures, including administrative and technical level documentation- Designed and managed documentation control processes and procedures- Represented my organization as a member of the SEI/CMM Team in the CM KPA discipline

- CM Team Project Manager (tasks, schedules, resource loading) which developed the CM System project plan- Designed and maintained CM processes and procedures for system hardware, operating systems and operating system utilities, incorporating configuration identification, configuration control, status accounting and system auditing- Interfaced with the Spectrum chg mgmt process application to identify and validate all system level configuration changes; validated proposed changes with architecture, standards, development and test organizations prior to deployment, ensuring global standardization of configurations

- Provided technical and administrative CM Lead support to Baan Development Teams, multiple development environments, & production environments- Developed ERP systems CM architecture, system component processing, product base lining and release management procedures, including administrative and technical level documentation- Designed and managed documentation control processes and procedures- Represented my organization as a member of the SEI/CMM Team in the CM KPA disciplineSEI/CMM (Capability Maturity Model) Training (6/93; 3/98-9/98)

- Developed, implemented, and maintained conversion strategies and supported maintenance of applications, including functional analyst support gathering and analyzing requirements- Developed training plans and any supporting documentation- Developed/ran test scripts for Rqmts Validation of 3 Unix CM tools (ClearCase, DDTS, Proteam)- Primary CM Lead on new project - developed/implemented a change management process and board of managers, coordinated efforts for reviews/approvals to host the new application on a mainframe, documentation CM system, and developed a version control system (to include deliverables (docs & s/w CIs), establishing test environments, creating production batch and migration jobs)- Designed a document control system including identification, tracking changes and document process standardizationWorld Class Competitiveness (WCC) Training (4/94); Continuous Quality Improvement (CQI) Training (7/93);