Annette B. Email & Phone Number

• Led testing on several core microservices for Symantec Integrated Cyber Defense Manager, which provides an integrated platform for Symantec’s enterprise security product portfolio in the cloud. • Performed web service API testing using Postman and Jmeter.• Technical/Feature QA lead on numerous features for Symantec Mobility Manager, which provides mobile device management, application management and security for Android, iOS and Windows devices. • Collaborated with Product Owners, Developers, and Architects to drive Test Strategy in an Agile/Scrum development cycle.• Create and maintain test environments utilizing AWS and VMware ESX.• Created test plans, executed tests, and coordinating release testing.• Mentor and train SQA engineers on products and QA processes and provide guidance on areas of software expertise to team members.• Experience with performance testing using Jmeter.• Contributed to API test automation using Python, Java.• Experienced with Windows, Linux and Mac operating systems.• Part of the Critical Response Team coordinating with the backline support on escalations on Symantec Mobility Manager.• Worked effectively with offshore teams.

• Created the Configuration QA Team processes and procedures for EmpCenter Time & Attendance software.• Identified weaknesses in current QA processes and made recommendations for process improvements.• Planned/coordinated sprint specific testing.• Designed customized test plans and test scripts for configuration projects.• Participated in and coordinated the reporting and retesting of configuration issues by the project team.

Plymouth, Mi

• Tested a variety of software including Symantec Protection Center, SPC Mobile on Windows, Linux, Mac, and iOS devices.• Worked in agile development environment utilizing VersionOne to track project iterations.• Participated in project planning and task breakdowns for iterations.• Created test design and risk analysis documents based on requirements from PRDs and FSDs.• Defined and executed positive and negative test scripts for functional and regression testing. • Ran NUnit automated test cases and used NCover to analyze code coverage. • Verified data using SQL queries, VB scripts, Powershell scripts. • Demonstrated ability to quickly identify software defects and documented specific steps to reproduce issues in defect management system.• Used Aptest and HP Quality Center for test case management.• Trained new SQA Engineers on products and quality assurance processes and provided guidance on areas of software expertise to team members.

Plymouth, Mi

• Created and executed test scripts for functional and regression testing of Symantec Framework Management, Symantec Installation Manager and Symantec Protection Center applications.• Identified, documented and tracked product defects. • Assisted development in quickly root causing software defects.• Created test environments using VMware Workstation, VMware ESX and Altiris Deployment Server.

Plymouth, Mi

• Provided advanced technical support to Altiris Global Support Services team and to Altiris customers for Wise products, including Wise Package Studio, Wise for Windows Installer and WiseScript Editor, and for Altiris products including Recovery Solution, Application Management, Application Metering and HP Client Management. • Assisted with the resolution of technically challenging issues related to complex software installations by utilizing code review, script programming, issue replication and testing.• Consistently exceeded department and individual goals for the overall time to resolution of issues.• Responsible for creating and updating internal and external Knowledgebase articles to share problem/cause/resolution information, troubleshooting tips, best practices, and training information.