Accountable for the development and management of business operations, processes, and systems that facilitate the delivery of engagement and outreach services for complex transportation, water, and energy projects.

Manage the office, accounting, and scheduling for management and crews for a San Diego-based roofing contractor. Handle accounting process including payroll, accounts receivable, accounts payable, bank reconciliations and the general journal. Responsible for all in-coming calls to schedule appointments and jobs, address complaints and receive customer payments. Significant Accomplishments- Spear-headed the move to a paperless office; including all architectural drawings, work-orders, and job-related documents- Implemented a disaster-recovery plan to ensure continuity in the event of a natural disaster or the loss of a principal- Teamed with a new marketing consultant to increase social-media presence; re-direct marketing dollars for increased ROI- Replaced traditional phone service with Voice over IP (VOIP) technology resulting in increased reliability and decreased cost- Track key performance indicators (KPI) to monitor the health and growth of the business