Conduct screening and risk assessment interventions per program guidelines. Assist with aspects of the member’s care, including referrals to community resources for Illinois Medicaid members.Delivered result:• Identify special needs members through the completion of health screens and other resources. • Work with community outreach /member advocates to coordinate member care.• Educate providers and community resources on program components and available support services. • Educate members with special needs to foster compliance with program and positively impact outcomes.• Develop and modify care plans in conjunction with member, member’s family and managing physician.• Development of plan specific literature and education materials in conjunction with medical director and corporate oversight.• Utilize Amisys, Avaya, Interpreta, ImpactPro, Portico, TruCare, TruCare Cloud, and Wellframe systems.

Assist in activities related to the medical and psychosocial aspects of utilization and coordinated care for Medicaid members.Delivered result:Initiate authorization requests. Research claims inquiry specific to the department and responsibility.Perform tasks necessary to promote member compliance such as verifying HEDIS reminders/appointments and conduct outbound community outreach.Screen for eligibility and benefits. Identify members without a PCP and refer to member services.Coordinate services with community-based organizations. Produces and mails routine program educational material. Data enter assessments into the system.Utilize Avaya, Workforce, Portico, TruCare, Omni, and TruCare Cloud systems.

Operate systems and processes required by clients and staff to do business with Health and Wellness for Flu Vaccination events. Proven experience in client interaction and customer service. Demonstrate the ability to make independent decisions. Communicate effectively with senior leadership, staffing, and warehouse team. Manage multiple projects and produce required deliverables by the established deadlines and with the appropriate level of accuracy. Ensure that all appropriate changes are documented in the proper system.Delivered result:• Set up Health and Wellness events for clients.• Provide customer support for accounts that require creative solutions and monitoring of ongoing service needs.• Monitor systems Summit App, Wellness Engine, APEX, and Salesforce throughout the day for new assignments. • Oversee and manage client implementation projects as received and provide the final quality control checkpoint for all aspects of their Health and Wellness programs.

Act as a representative and resource for Beaumont Hospice at Troy hospital and community. Prepare the patient referral information in accordance with agency policy. Ensure that all appropriate information is recorded on the referral log upon completion of data entry. Ensure that all appropriate referral information is entered in the appropriate system to facilitate scheduling. Update Administrator/Director of Nursing or designee regarding potential admissions and identified problems and concerns. Accept field visits when necessary. Delivered result:• Provide education and serve as a consultant regarding Beaumont Hospice services. • Facilitate the hospice intake process to expedite the admission referrals.• Monitor hospital websites Allscripts, ECIN, and Epic throughout the day for open referrals.• Work closely with field marketing liaisons, social workers, chaplains, care managers, RNs, and physicians.

Functioned as a collaborative member of the Global Content Studio team, often managing multiple projects occurring simultaneously, and provided support to team members in all areas related to project execution.Relied on previous advertising experience and judgment to plan and accomplish goals and performed a variety of tasks.Delivered result:• Coordinated project team kick-offs, ongoing status and creative review meetings and developed and maintained status reports.• Worked with account supervisor/manager and creative to set and make changes to project scope as needed.• Developed and updated schedule for each project throughout cycle.• Managed weekly projects, preparing and stewarding timelines from initiation to final delivery of creative files.• Supported adherence to internal financial processes and helped manage estimating and financial reporting requirements.• Managed relationships with all departments to ensure teams were working together effectively.• Partnered with content production team throughout the production process to manage deliverables against timeline and estimate.• Worked with account supervisor/manager to ensure client approvals were received in a timely manner to manage project milestones or communicate potential timeline conflicts.• Understood basic media concepts/terminology and the roles of each agency department.

Provide client management, project planning and execution, recommendations, and presentations to facilitate long-term business relationships. Use keen business insight to articulate business objectives to clients and offer consultative solutions, and turn concepts into action. Delivered result:• Manage client expectations, project financials, creative and production teams on CRM: Direct Mail and eDirect projects for Cross Brands; Chrysler, Dodge, Jeep, Ram, and FIAT.

Spearheaded project operations for trade shows, exhibits, mobile tours, including logistics, set-up, execution, and staff administration, with a constant focus on deadlines and client satisfaction. Collaborated on U.S. Navy, Starkey, and OnStar tour property events with Social Media team increased buzz on YouTube, Facebook, and Twitter. Provided upper management with project status reports.Delivered result:• Created a seamless event schedule across the U.S. by researching, contacting, and booking venues, as well as managing logistics at each location for the tour driver.

Cultivated and managed accounts through effective brand building and product campaigns, project management, presentations, and overall communication as a liaison between the company and clients. Solely responsible for Newspaper, Dealer Brand Digital Portal, and POS for Chevy. Delivered result:• Discovered that the dimensions of a Chevy POS mirror was incorrect after initial printing and resolved issue by coordinating with supervisor, art director, Production, and printer to fix the issue with no cost to the client.

Managed projects and tasks, supporting assigned teams with accountability for contributing ideas and recommendations for projects, working with teams to effectively complete project scope, identifying opportunities for clients to strengthen position, and facilitating the communication process. Liaised between print ad production, clients, and internal operations to ensure project alignment.Delivered result:• Valued for playing a key internal role in project coordination, timelines, and budgets while working externally with clients to service their needs and requests.

Provided administrative, coordination, and project management functions to provide accurate traffic information to networks and radio and television stations. Delivered results:• Pulled OnStar-Batman commercials deemed too violent for post-9/11 audiences by contacting all stations, informing them to air generic spots, and sending new spots, when necessary, all within a 24-hour period.• Devised broadcast traffic instructions for high-profile clients including: GMAC, Pier 1, Yellow Freight, Carrier, AC Delco, Medicare, Lear, Farmer’s Insurance, Conoco-Phillips, and Delta Faucet.

Responsible for conceptualizing and implementing world-class public relations and promotional services to drive awareness and buzz around concert and marketing events.Delivered result:• Generated visibility, revenue growth, and increased market share for a client list including Detroit’s Top Cat Jazz Productions, and New York’s Carolyn McClair Public Relations and DVC Worldwide, Inc.