Manage and handle the reporting function for ECC Waterford / TCC Maryland and the Philippines using various platforms, including Five 9, Infobase, Click 2 Chat, ThoughtSpot, Qlik and Qlikviiew. All reporting data was manipulated and integrated into Excel Masterfiles forming a comprehensive system for capturing and visualising data through Dashboards and generating Daily Report for all Stakeholders. These reports not only showcased KIIs, but also meticulously highlighted any anomalies, providing valuable insights for the business.Key member of the Leadership and Development Team with the aim to continuously improve the business and reporting process, as well as cross functional collaboration both internally and with external vendors.Write support documentation/SOPs for the reporting function.Managed Monthly Billing process for ECCSpearheaded a comprehensive rebranding initiative for ECC, which included a complete overhaul of the company's website, redesign of the brand logos, and the development of a strategic social media program.Member of the Social Media Committee which designed and implemented a data-driven social media strategy, resulting in a 20% growth in social media followers, with enhanced online visibility

Manage the day-to-day running of the office ensuring all KPI’s were met and achieved in relation to budgets, customer queries, technical support and sales of hardware and software solutions.Accountable for all monthly accounts, billing, expenses, travel, vat returns and payroll using Sage, Coll Soft.Design and develop the training and support documentation for lead products.Involved in the Rebranding of the company to Handheld.ie including logo design, strap line and company literature. Assisted in the development of marketing strategies for the business. Facilitating weekly progress meetings and providing action plans for all team members

Initially involved in the maintenance of the CRM marketing database which comprised of client and potential targets together with responsibility for the distribution of all publications produced by Arthur Andersen’s Tax & Audit Advisory Services to Clients, targets and other AA European offices.Member of the Steering Committee assigned with the task of developing a new CRM system. Performed a Training Need Analysis and designed/developed training materials to suit different learning groups. Executed the training program for the initial implementation of system and Integrated this syllabus to become part of the Company Induction plan for new joiners.Provide support line service for all users. Supervise all maintenance/clean-up program for the system.