Annette Crist, Pmp, Mba Email & Phone Number

Harrisburg, Pennsylvania Area

Oversee the delivery of contracted maintenance and enhancement services to the Mountain Plains User Group (MPUG) for their management information systems.

Provided independent project verification and validation consultation services for multi-million dollar State Agency MIS project:• Advised leadership on project best practices• Supported project planning and oversight activities• Created written project plans, reported on project’s overall health and activities• Guided project’s executive leadership on steps to resolve quality issues

Provided hands-on leadership overseeing full-complement of managed services, engaging clients to elicit business needs, and collaborating with cross-functional departments to improve service and product offerings to clients:• Developed department plans, managed service plans, and business processes and procedures • Directed managed services contracts, managed budgets, tracked revenues (70-75% of annual revenues )• Provided recommendations to executive leadership• Mentored new… Show more Provided hands-on leadership overseeing full-complement of managed services, engaging clients to elicit business needs, and collaborating with cross-functional departments to improve service and product offerings to clients:• Developed department plans, managed service plans, and business processes and procedures • Directed managed services contracts, managed budgets, tracked revenues (70-75% of annual revenues )• Provided recommendations to executive leadership• Mentored new department managers• Developed partnership with service provider• Developed business analytics and presentations Show less

York, Pennsylvania Area

Built and managed the practice of a newly created customer service department for a full-service educational software product company consisting of a team of customer account managers, help desk representatives, and trainers: • Directed department activities • Established departmental policies and procedures• Streamlined support operations • Introduced cost-saving initiatives

Harrisburg, Pennsylvania Area

Consultant (8/2000 – 12/2002)Lead team of business analysts to develop reporting and analytical data requirements for a large national financial institute: • Conducted business requirements meetings • Developed analytical reporting requirements• Collaborated with key stakeholders include system managers, clients and senior management Served as key liaison between company and clients:• Collaborated with systems managers • Lead stakeholder meetings• Developed… Show more Consultant (8/2000 – 12/2002)Lead team of business analysts to develop reporting and analytical data requirements for a large national financial institute: • Conducted business requirements meetings • Developed analytical reporting requirements• Collaborated with key stakeholders include system managers, clients and senior management Served as key liaison between company and clients:• Collaborated with systems managers • Lead stakeholder meetings• Developed client proposals and project budgets for software development initiatives Show less

Harrisburg, Pennsylvania Area

Programming Manager/System Architect (9/1994 – 12/1998)Managed the day-to-day activities of software development:• Collaborated with software developers & testers • Managed software releases• Collaborated with clients to develop software requirements

Harrisburg, Pennsylvania Area

Senior Programmer/Analyst (8/1988 – 9/1994)Developed enhancements and new software features of a Distribution ERP system:• Warehouse Management • Inventory Control • EDI• Accounting • Sales • Purchasing

Harrisburg, Pennsylvania Area

Coded and unit tested programs for a wholesale electrical distribution ERP system on a System 38 using COBOL, RPG, DDS, SDA and CL.

Master Of Business Administration (M.B.A.), Business

Bachelor Of Arts (Ba), Computer Science