Annette D. Email & Phone Number

Remote

Engaging, in written form, with customers where THEY are.

Cary, North Carolina

- I write clear, robust, correct, concise reference and guide documentation delivered via the AWS Cloud, the Web, and packaged with the software. I have a passion for clear communication, author in easy-to-understand verbiage, and covet customer feedback. I am successful in my roles as team lead and project manager. I offer a strong work ethic and I get the job done successfully.- I improve processes and decrease customer problems reported.- I have experience architecting, designing, creating, and revising content for internal and external customers.- I deliver content via Wiki and SharePoint pages, Online Help, Knowledge Centers, Websites, References and Tutorials, Training and Marketing Materials, Installation, Service, User Guides, and Customer Presentations.- My experience spans all facets of implementing high-quality documentation projects; from research, planning, organizing, analysis, and design, to development and deliverables, including customer training.- I collaborate with subject matter experts and non-technical users to elicit and validate customer requirements.Project managing:+ deliverables that train users how to visualize data analytics.+ coordination of subject matter experts and UI specialists through a concept-to-deliverable process for standardizing UI objects.

Raleigh-Durham, North Carolina Area

Project managing: + three teams for multiple projects of small to medium business websites. + three IT departments with the mission of enabling corporate operating groups to regulate their system security and pass corporate audits. This involved planning, scheduling, organizing, and reporting project status. + as a site coordinator of corporate translation support. + a $500K budget for the successful design and construction of the model Financial Information Center education facility in Danbury, CT. Tasks included vendor coordination, analysis and procurement of technical equipment. Technical writing: + installation and service references and user guides for mainframe software. + marketing media content resulting in high customer satisfaction for projects of small to medium business websites. Tailored Web page designs through the utilization of specialized Web metrics tracking and Web page data analysis. + documentation and training material for a new corporate payroll system. + documentation and training material for a new Financial Information Center education initiative.

Raleigh-Durham, North Carolina Area

• Involvement in teams seeking to improve the customer experience. • Tracking customer satisfaction with surveys and Web metrics as well as UX studies.• Improving documentation processes as well as supporting printer and print server software for a large community of writers. • Wrote Query Management Facility (QMF/SQL/DXT for VM) queries to increase management and customer productivity using new corporate-wide systems.• Advanced a corporate-wide financial and accounting population from manual to increased online productivity as an integral member of a new concept, Financial Information Center (FIC) team that promoted and set up nationwide FIC facilities to showcase PC software and train financial personnel.

Master Of Science, Computer Science, 3.112

Special 18-month Master's program - one time offering.

A.A.S., Accounting And Business/Management, 3.2

Activities and Societies: Worked part-time while attending college.

Bachelor Of Science, Business, Management, Marketing, And Related Support Services, 3.5

Activities and Societies: Worked part-time while attending college.