Annette Dore Email & Phone Number

Creative Group designs global programs and experiences that reward excellence and inspire people to reach their full potential – we call it Thrivability. We have been motivating people since 1970. As a performance improvement company, we specialize in engagement, incentive and recognition solutions, and end-to-end meeting and event management. Creative.

Fenton, Missouri

Worked as the Program Manager for consumer and channel incentive accounts. - Provided strategic management of program enhancements through full project lifecycle, including business requirements documentation, project plan, resource oversight, budget management, deployment, and ongoing maintenance.- Drove cross-functional teams to deliver valuable business.

St. Louis, Missouri

Worked as a contract employee for Ceridian as a Project Services Manager. Responsibilities were much the same as outlined in my previous role.- As of November 2013, my team increased customer satisfaction by 27% based on net promoter score results, decreased cycle time by 23 days, and increased yield by 5% over 2012 results.- Led a team to gather business.

- Led my team to increase on-time delivery by 34% and decrease cycle time by 10 days for 2011 volumes.- Represented business unit in the implementation process of Oracle R12. Included process development, testing, and creating and delivering end-user training. - Worked to improve our clients’ overall experience through small team analysis of various.

- Managed 18 virtual employees, initiating various quality improvement programs, and analyzing and reporting data for the Quality Assurance Team.- Consistently achieved an average customer satisfaction rating of 93%.- Decreased average days to resolution for open issues by 29%. - Managed Quality Assurance teams responsible for call calibration, product.

- Managed and assigned the day-to-day escalations and requests received from field personnel to the correct resource for resolution. - Established appropriate processes and developed necessary tools to collect escalation information.- Evaluated data, identified trends, and took proactive measures to address servicing issues. - Recognized by team members as.

- Proactively managed and developed profitable, long-term customer relationships within an assigned base of accounts to achieve customer retention, revenue, and satisfaction objectives. - Responsible for the district’s top accounts billing more than $2.5 million annually.- Maintained a 100% retention rate during 2003 and helped reach sales of $750,000 to.

- Managed a group of 16 employees in four different job families. - Responsible for customer satisfaction, revenue growth, and retention. - A key decision maker in the focus and direction of the St. Louis district.- Increased customer satisfaction for the St. Louis base from 74% to 82%.- Established a customer support center (phone/e-mail) for the Source.

- Proactively managed and developed profitable, long-term customer relationships within an assigned base of accounts to achieve customer retention and revenue growth. - Awarded President’s Circle multiple times for obtaining retention/revenue goals.- Worked closely with customers to truly understand their challenges and present potential solutions..

- Provided payroll and software support in the Ceridian customer service center as an analyst, mentor, and trainer.