Director Of Operations & Lifestyle ManagerCo-Founder & PartnerItalian Luxury Vacations, Weddings & Corporate/Private events in Lake Maggiore & surrounding territory. Italy.Villa Rental Portfolio. Tailored Travel.Personalised VacationsBespoke 'Destination' Weddings - Beautiful Venues Available -360 Planning assistance.Unique WorkshopsEvents & Galas Private/CorporateProperty Finder for Private clientsOff shore property for sale private & commercial

Manager of luxury villas, staffing, services and guest itinerary and care

https://www.thehideawaysclub.com/properties/classic/masseria-lolivoSetting 5 star standards.Training – Housekeeping staff, gardeners and pool maintenance staff. Arranging all aspects of property maintenance and improvements.

Resort Manager for a Multi award winning resort in Ambleside, Cumbria.Managing multiple high class self-catering apartments, hotel rooms and on-site leisure complex. Overseeing all aspects of the daily running of the resort, managing 20 plus staff and up 140 guests per week. Responsible for HR recruitment and training. Managing outside contractors, electricians, plumbers, builders & pool maintenance. All guest correspondence, online bookings systems. Maintaining appropriate stock levels, H&S, H&H, Leisure centre management, laundry services, maintenance & gardeners. Responsible for the general accounts and sales, record keeping and SAGE payroll and Accounts. Creating very special consistent holiday experiences coupled with great employee TLC. Hands on leadership. Ensuring the resort is kept to high standards. Also- Conflict management/Disputes. Critical thinking, Product and profit awareness. Successfully implementing positive improvements.

The Villa opened to club members in March 2019. It reached the highest ranking position as the Flagship within the European portfolio within one year.Staff recruitment and full training. Motivating inspiring and leading the workforce to ensure excellence.Communications with the concierge team in London and coordination of itinerary and requests directly with global guests, including the duration of visit and after holiday feedback.Ensuring a warm personal touch, offering unrivalled itinerary, all tried and tested. Daily contact and assistance, including a personal informative blog created for guests.Managing 25 plus staff: including housekeepers, gardeners, swimming pool maintenance & tradespeople.Providing year round management, including organising maintenance works and trouble shooting.Multitasking 360 degree. Due to the success that the villa set up received I assisted in documenting training manuals for THC European managers.

https://www.thehideawaysclub.com/properties/classic/il-boscoResponsible for planning, direction and execution of a large scale refurbishment project.Ensuring deadlines are met, working to Capex budget plans, payment scheduling via Gantt chartsCoordinating safety measures on site, overseeing works with detailed reports and end presentation.

Working in direct collaboration with the European Operations Manager & Asian Operations Manager for The Hideaways Club. Providing documentation for training purposes for distribution over THC global properties. Creation of pre-season checklists & End of season closing maintenance plans inc. checklist procedures. Health & Hygiene, safety protocols inc. Covid structures. Presented in PowerPoint, word document, Excel and hard copy format.Also accompanied with supporting ‘how to’ documentation. Excellent feedback.

collaborating as Luxury Property manager a number of various villas including:Green Hill Property:Property Manager overseeing all rentals of the villa, including pre and post stay, house keeping, Pool maintenance, gardening and private itinerary.Working closely with the ownersVilla RosaLaunching of Villa Rosa to the public via remote managing, while in Switzerland arranging the pre-opening and set up. Organising the host services and overseeing all guests communications from bookings, arrangement and careful coordination of hosts, house keeping staff, contractors and end of stay damage control, itinerary and blog updates. Closely reporting to owner. Excellent feedback

Small authentic Mountain Retreat including 7 bedrooms, 2 mini Ski Chalets & 4 Luxury Chalets. (Etoile, Lune, Renard & Gingembre).Successful operations of the Hotel and Chalets. Ensuring an exceptional guest experience at all times including: Check in/Check Out, hosting global guests, coordinating House keeping/laundry, gardeners, Chef services ,dealing with guest communications, reservations and bookings. Coordinating and managing a yoga retreat, the restaurant and the bar along with itinerary planning. Customer service skills were key in this hands-on executive role including maximisation of revenue. Achieving THC goals to deliver the Company Vision.

Launch of the new division – E&V Private Luxury Property Collection on Lake Maggiore.Detailed business planning, strategic outlining to launch project. Coordinating colleagues,Sourcing rental platform to launch properties to online marketing. Liaising with CEO of E&V,Luxury Property/Resort owners – negotiating and drafting proposals.Preparation of contracts and assisting in maintenance projects.

Managing up to 112 properties over Lake Maggiore. Coordinating house keepers, gardenersand overseeing all property maintenance. Correspondence with guests managing all Requests. Check in & Check out and trouble shooting. Hands on. Arranging itinerary on call 24/7

Calendar Management, Travel itinerary planning & arrangements. Compiling discretionary letters. Mail-merge, Daily commentaries regarding marketbonds trusts and equities. PULSE Fiscal system. Commencement Letters. First point of contact for investors & FinancialPlanners. Organising key seminars and event catering.

Sales and negotiations, building portfolio of high end Clientèle. Committing to set KPI's and working tight schedules to meet deadlines.

Operations & facilities Manager, coordination of bookings,catering, updating data & client logs,staff movement,conference calls,utilitylogs,sanitary logs. Coordinating board room consultations around the clock.Setting up technical equipment inc. web cam, video conference. Directinghousekeeping teams, auditing of all internal inventory. Problem solving coordinating front of house staff. First point of contact for clients.

A wonderful experience working for The National Museum of the Royal Navy for the coordination and the launch ofHMS Caroline in Titanic Quarter. It was a great honour in my career history.Creating the Visitor experience & coaching the team of 12 people in the run up to the opening of the naval ship to the public. Research to provide aneducational tour coupled with the historical values of the crew life on-board during World War I and the ship'sassociation with Belfast. During training I completed the level II Food Hygiene Certificate, Training withDisability Action in Belfast, Fire Muster certificate and first aid training.

Administration for a global markets company. The world's largest financial derivatives exchange, and trades in asset classes which included agricultural products, currencies, energy, interest rates, metals, and stock indexes.

Manager of multiple prestigious villas across Tuscany.Personal guest itinerary director.Overseeing all staff management including hiring, training and coordination. Responsible for the upkeep of all maintenance issues and stock control within the large villa resorts. Creative planner of wine tours, dinner parties,music arrangements,sporting events and all art & cultural entertainment. Guest accounts. Marketing and sales retention.

In collaboration with Abercrombie&Kent VillasVIP private / corporate Itinerary Service.Exclusive holidays and a wide range of corporate events in Tuscany.Property management service.Property scout in Italy.

Coordinating itinerary projects for a global clientèle.

Manager and face of the company. Responsible for all staffing - hiring,training and rotas. Overseeing of all transport on site, looking after all bookings, client accounts , general maintenance programs, health & safety , guests host and personal contact.Tailor made Itinerary programs for individual guests.Liaising prior to travel and after care service for client retention.Dealing with all exterior trades personnel including - builders, engineers,decorators,chefs,caterers,musicians,tour companies,sports centres, etc. .

Business English Teacher / International Communications / Global Connections.Teaching Global English workshops Daily business lessons - Etiquette and business English.Various Contracts Including (But not only):paracadutisti carabinieri Ardenza Barracks, Livorno.Detailed intensive workshop for special forces branch of the paratroopers. Teaching Military terms / phrases and upgrading the soldiers English skills from elementary to intermediate. Examination pass rate 13/15VVN s.r.l./ Siteal s.r.l & Angelo InvestmentsDaily business lessons - Etiquette and business English.LABORATORI GUIDOTTI S.P.A.Group lessons with staff and Director .Classes beginner to upper intermediate level. Interactive lessons with multiply role-play,emailing , telephoning, personal introduction training and British etiquette cultural knowledge for better communication awareness.