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Business unit insures architects and engineers for liability. Administrative Support (70%)**Processing insured billing requests electronically upon review and approval from claims consultants.**Providing assistance to Insureds/Attorneys/Agents on various billing inquiries and other miscellaneous requests, including direct contact with Insureds over billing questions and issues;**Phone / email interaction with Insureds and brokers re: status of files, including openings, closings and other general questions;**Daily contact via phone calls and emails with Insureds and law firms, which have included developing working relationships with both Insureds and the billing department of panel law firms to facilitate questions and issue regarding deductibles fronted by Insureds;**Coordinating Online Visitor Information Requests with Building Management Security.**Assisting in new report submissions to the Regional Claims Manager as well as XL Global Report (India) if not previously notified by brokers/agents, including daily phone contact with brokers/agents for additional information;**Maintaining an accurate record of monthly deductible reports, which includes following-up with Insureds, experts and law firms regarding status of payments;**Generating online closed file requests from offsite storage facility;**Assisting in coordinating in-house meetings with staff, counsel and Insureds, including ordering lunches;**Assisting in coordinating outside meetings (such as meetings for the Panel Attorneys in the Region), which includes fielding questions, photocopies, preparing badges, etc.**Photocopying and scanning documents for file attachments;**Processing requests for new law firm additions and/or updates;**Cross-training temporary employees in various aspects of job responsibilities;**Handling of supply requisitions for XL Catlin Design Professional Unit only.Other Responsibilities:Team Back-Up (10%)Data Entry (20%)

**Records management, document management**Cross-referenced, scanned and saved documents and drawings as needed**Linked documents and drawings to their locations electronically**Audited paper copy records, consisting of drawings, permits and environmental records, RFIs, Submittals and manuals, ensuring they were complete, verifiable, and accessible for team access**Ensured proper level of security and protection of records**Broke down large PDF files into more user-friendly size filesKey Accomplishments:**Kept all documents and drawings organized and accessible, according to their locations**Ensured all documents and drawings are stored securely in corporate storage after verification

**Processed Requests for Information (RFIs) and Submittals for engineers and principals, utilizing construction management databases to ensure accurate information.Key Accomplishments:**Led communication between group members, monitoring and responding to emails.**Oversaw project organization, editing specifications in SpecLink and downloading, printing and logging resumes on Excel.**Communicated and liaised between supervisors, principals and engineers, distributing budget reports and assisting with departmental special projects.

**Provided administrative support, office management, HR, IT and personal assistance to staff.Key Accomplishments:**Office Management: prepared weekly Managers' meetings, ordered supplies, planned monthly social events, liaison with building management and security, housekeeping, updated company calendar, assisted with weekly training workshops, holiday events/office opening party, mail/FedEx deliveries, other office administration duties;**Human Resources: handled new employee forms, set-up new employees, visa/immigration communication, old employee clean-up, liaison with the health benefit rep, key badges, address/phone number updates, assisted with the semi-annual review process, new hires on lists, seating charts, log PTO onto company calendar, emergency contacts;**IT: set-up new employees, took down of old employees' equipment, trouble-shooting issues with office equipment, internet and software, assisted IT with tasks, order new items, organized stock items, email/Outlook assistance;**Personal Assistant: filing, mail run to post office/FedEx, reception, made bank deposits, set-up appointments, travel arrangements, paid bills and expense reports, mail, scanned documents;**Marketing: put electronic newsletters together, database maintenance.

**Provided administrative support to engineers, project managers and staff. Key Accomplishments:• Downloaded and uploaded file transfers electronically into appropriate project folders;• Logged and posted project team responses electronically for Requests for Information (RFIs), Submittals and Change Orders, worked with the project team;• Utilized Acrobat to create and edit documents;• Records, document and information processing;• Assisted the project team with gathering documentation for weekly OSHPD meetings;• Reception coverage as requested; miscellaneous, special projects.

**Oversaw office administration, creating transmittals, scanning documents and acting as reception relief whenever necessary.**Updated project directories as needed.**Organized project submittals, creating system to sort records and documents.Key Accomplishments:**Filed and created databases, overseeing general correspondence and implementing systems that improved office efficiency.**Processed consultant invoices, verifying budget amounts and coding appropriately.**Supported project team, processed project change orders in both electronic and hard copies, logging updates and communicating with agencies. Archived change orders, creating electronic databases.**Filed change orders, contract payment applications and submittals, printing out RFI responses and organizing appropriately.

Worked in the energy consulting division, EMCOR Energy Services, as part of the production team. Key Accomplishments:**Proofread and edited technical reports;**Assembled reports into copies and bound for delivery to clients via secured FTP site; **Assisted with special projects as requested;**Assisted with answering the phones.

**Provided professional, courteous, efficient and accurate telephone and data entry services for patients seeking care.Key Accomplishments:**Responded to phone calls from patients who wish to schedule appointments, request prescription refills, obtain referrals or authorizations for health services, obtain test results, seek medical advice or communicate with their health care providers.**Pre-registered patients and verified insurance and registration information when indicated.**Accurately documented patient requests and forwarded them to appropriate practice/staff/providers. Communicated with providers directly through an online web-based messaging system.**Utilized the IDX Appointment Scheduling System to schedule patient appointments, according with practice policy. Documented call information in the Assist system in a concise, accurate manner.

**Implemented efficient office communication protocols, monitoring and prioritizing emails and responding accordingly.**Created expense reports for staff as necessary.**Scheduled project team meetings, updated directories, reception relief, edited engineering specifications as needed.Key Accomplishments:**Organized project communication, overseeing electronic file transfers and notifying team. Posted documents and drawings, printing plotted drawings and scanning for electronic filing. **Created expense reports, editing engineering specifications as needed.

Formerly known as United BioSource Corporation.**Provided data entry support to the data management team.

Provided administrative assistance for clients in various industries. Quickly learned new systems and adapt to clients'​ needs in order to be a contributing employee as quickly as possible.Key Accomplishments:**Answered inbound calls to enhance client's name and reputation by delivering quality service to their customers and adhering to the crew resources handbook and guest services manual; **Offered potential customers or clients product information. Developed knowledge to market client's various products.**Worked with managers to achieve high customer satisfaction.**Reception coverage when necessary. Other duties as assigned.

**Processed data, creating Excel spreadsheets to better display data sets. Managed all customer databases, organizing for efficiency.Key Accomplishments:**Assisted customers with energy efficient rebate applications, contributing to high-level customer service ratings.**Oversaw inventory control, database and file management.**Completed research to verify customer compliance with Energy Star requirements.

**Assisted the project teams and executives with various administrative support.Key Accomplishments:**Assisted teams in coordinating project meetings and project schedules.**Set-up & maintained project filing systems and control procedures.**General correspondence, project documentation, meeting minutes, faxes, project directories, invoices, specifications.**Tracked team calendar. Arranged team acknowledgements.**Food orders, travel coordination, and travel invoice reconciliation.**Facilitated and tracked distribution of documents including submittals.*Processed architectural licenses. Reception desk relief coverage, when necessary.**Other tasks that may be assigned from time to time.

Assisted in the processing and/or reproduction of engineering and construction documents to insure accuracy and timely release and responsible for all mail room activities. Key Accomplishments:**Distributed all faxes in a timely manner; signed & distributed all deliveries**Picked up mail and distributed field mail; packaged, labeled & sent all outgoing mail; tracked parcels; called for messenger service as requested; maintained postage meter amounts**Date-stamped all construction documents; duplicated and distributed documents for bidding; maintained active documents for viewing; copied records as requested; assisted with shipping of bid invitations; **Distributed subcontractor bids to Bid Room; ran bids on bid day; maintained Plan Room files; maintained Plan Room supplies inventory; ordered as needed; **Performed additional assignments, per supervisor's direction.

**Provided support to the Senior Vice President of Development, President & COO, and Legal Counsel.Key Accomplishments:**Date-stamped mail, composing routine correspondence, phone coverage, reception, ordering office supplies, assisting other departments with special projects as needed, scanning documents into PDF format and performing miscellaneous duties as assigned.

**Provided administrative support for executives, construction managers, project managers and staff.Key Accomplishments: **Prepared contracts and general correspondence, trouble-shooting and problem solving with clients to avoid escalations.**Oversaw general office duties.**Acted as floor coordinator, assisting with various committees and improving department efficiency.

**Provided various administrative support to the Accounting, Development, and Human Resources Departments and to the Executive Assistant. Key Accomplishments:Word processing, data entry, copying, compiling operating handbooks and manuals, relief reception, vendor contact, check requests, general requests from staff, assisting with the cell phone switch for staff, conference room scheduling, ordering supplies and business cards, and special projects.

**Provided administrative support to the concierge team.Key Accomplishments:**Entered clients’ information into its concierge information management system.**Miscellaneous, special projects.