Annette Jackson Email & Phone Number

Orlando, Florida, Us

- Managed a team of upwards of 7 Business Analysts providing mentoring, on-going training,talent development, performance management, conflict-resolution, while providing a positive,motivating and a trusting relationship.- Created training materials, documentation, and processes for team members to empowerthem to have a confident knowledge base of our applications and systems in place.- Communicated and partnered with other teams in planning and coordinating cross-functionalteam projects by thinking strategically in order to achieve a successful project outcome.- Displayed creative thinking and problem-solving skills in high pressure situations to makeinformed decisions that would not impact the team or business negatively as a whole.- Mentored employees with my learned knowledge and skills to empower them to grow bothprofessionally and confidently in their careers.

Orlando, Florida, Us

- Managed upwards of 20 new product development platforms in a fast-paced agileenvironment,- Partnered with stakeholders and development teams to ensure the product features launchesare delivered successfully.- Prioritized backlog with the new product features to ensure the development team had ready-to-go features with no blockers.- Collaborated with design resources to create wireframes and design comps to provideguidance to development and engineering teams efforts.- Captured customer requirement needs, and product scenarios to write user stories and usedstakeholder feedback to build a more improved and modernized product- Partnered with stakeholders, development teams and other cross-functional teams to ensureproduct features were launched successfully and identified concerns with product plans andcollaborated to address them.- Discussed architecture/technical challenges with the development team to ensure productfeatures would not be compromised.- Facilitated and supported product training and product launches.

Orlando, Florida, Us

· Provide internal and external teams with UAT and Production date timelines.· Work with offshore teams to ensure the proper allocation of work within the sprints and determine risks (if any) that there will be to meet deadlines. · Deploy code daily to the proper environments along with any dependent code bases to avoid environmental issues.· Work with offshore team to remove any impediments to ensure UAT and PROD dates stay on track. · Communicate and keep visible any risks to stakeholders / internal teams and/or clients of possible slipping dates for UAT or Production.· Schedule and provide deployment instructions and release notes for any production deployments. · Work with DevOps and Infrastructure teams to complete any additional tasks that are required for production deployments.

Orlando, Florida, Us

- Ability to understand the business goals and objectives to gather requirements with client andpartners to create Business Requirement Documenation (BRD).- Analyze and translate client requirements into clear and distinct user stories and acceptancecriteria.- Facilitate meetings with development teams or stakeholders with excellent communication andinterpersonal skills.- Managed 15 projects simultaneously and ensure that the product vision is maintained, andpriorities are met.- Create technical process flows to capture core functionality of cross functional APIs andintegrations.- Perform gap analysis to determine impacts and the cost-benefit analysis in order to negotiatewith stakeholders the priority levels of requirements.Facilitated for 4 teams their scrum ceremonies, sprint planning, daily stand-ups, backlogrefinement, sprint reviews and retrospectives.- Remove impediments which blocked development team from achieving their sprint goals toensure the team stayed productive and successful.- Manage and maintain backlog and work closely with Product Owner to ensure continuousdelivery of product enhancements.- Support and monitor the development process during sprints to identify and mitigate team risksand communicate to product owners or stakeholders.- Define release plans for new product enhancements and submit to Change Advisory Board(CAB) for production deployment approval.- Provide reporting and analysis of completed sprints to continuously improve team’s velocity.

Orlando, Fl, Us

- Adapted and piloted as the first team to implement the concept of Agile Development Methodologies resulting in all other teams to move and adapt to the same methods.- Led team and took on the role of Scrum Master.- Conducted and led meetings for sprint planning’s, demos, and retrospectives for each sprint.- Ensured deliverables during sprints were completed and accountable so that all other team members would be able to also meet their deliverables.- Documented business rules and requirements for features and functionalities to which were being developed within sprints.- Analyzed all capabilities within QuickBooks in order to design and handle out of the ordinary situations that could occur.- Designed synchronization tool to transfer data from QuickBooks both accurately and quickly.

Orlando, Fl, Us

- Grasped multiple accounting packages such as QuickBooks, SAP, Microsoft Dynamics GP and Oracle in order to perform white box testing.- Executed test plans and performed regression test suites within all accounting packages.- Recorded defects found against the documentation and business requirements provided.- Prevented and identified issues and defects from reaching production by being quality oriented and thorough.- Documented test plans from business requirements and documentation provided in order to provided effective testing.- Assisted in the training of new employee’s within the team and provided them the knowledge and skills to

Orlando, Florida, Us

- Evaluated multiple client accounts to provide the recommendation for advancements against their receivables up to a minimum of $15 Million to account executives.- Effectively assisted clients with IRS tax burdens to come up with a structured payment plan that would allow them to continue business transactions with fulfilling repayment.- Audited accounts to determine whether additional advancements could be taken with respect to outstanding receivables and supporting documentation provided.- Communicated effectively to clients with regards to their request for funding whether positive or negative impacts.

Orlando, Florida, Us

- Displayed excellent communication skills while contacting customers for collections on outstanding client receivables.- Provided clear and concise descriptions of each call or email that was completed or received within the program for the Executives and Managers that were managing the portfolio

Bachelor Of Arts (Ba), Business/Managerial Economics

Associate’S Degree, General Studies