Focus on industrial solutions for flooring, roofing, and primers in Washington, N. Idaho, and Montana

Led remote operations team of 30+Set individual and team goals, approved timecards, interviewed and hired candidates Identified areas of improvement comparing data with key metricsProactively held individuals accountable for their performanceManaged conflicts and guided toward resolutions while supporting individual growthAligned with company goals and enforced company policiesDeveloped onboarding process for remote team membersDefined improved processes and worked with stakeholders across HR, IT, Payroll, and other functions to implementImproved retention of quality contractors and reduced voluntary attrition within <90 days

Designed program from scratch with the goal of customer retention, to add value, and become lifetime partner for the homeManaged, motivated and supported a team of engagement professionalsCoached team’s individual performance encouraging positive impact to the department while aligning with metrics, company goals and policies

Managed relationships and home services projects with homeowners and pros Consistently implemented a positive and encouraging approach while navigating the ambiguity that a startup encompasses; focused, highly organized and motivated, refined customer service skillsTop performer, set the bar for the department

- Instructor/Distributor Architectural CoatingsTrainer/distributor of decorative painting specialty coatings and materialsTrained entry level to mastery level decorative finishers on complex techniques in studio and local paint storesSupport finishers with material selection and quantityResolve product performance/application issuesHand-chosen by internationally recognized decorative finisher with vendor, Modern Masters (backed by Rust-oleum Fortune 500 company), out of 32 total in the entire U.S. Ranked #2 out of 32 in sales volume across the U.S

- Specialty Contractor Architectural Coatings B2CExtensive experience with in-home consultations, project management, creating estimates, change orders, accounting, purchasing, budget, materials application, vendor relationships, final walkthroughDirect coordination with owners to understand their expectations for the specific project Collaboratively scheduling project plan with clientsWell executed critical thinking and complex problem-solving skillsWork independently on job sites amongst various subcontractor pros during construction on new builds and remodeling projects in residential and commercial spacesExtensive experience painting, plastering, selling creative wall finishes to high-end clientsEstablished relationships with local subcontractorsMotivated self-starter, meticulous with details, reliable, solid communicator with sharp interpersonal and time management skills

Worked collaboratively with a team at General Assembly designing a Capital One investing app focused on millennials. Contextual inquiries, qualitative and quantitative data, persona, comparative analysis, affinity diagramming, concept mapping, design studio, prototyping, usability testing and iterating.

User centered design methods, designed 2 websites and 2 mobile apps in agile form including daily scrums, user research, guerilla research, persona, concept mapping, affinity diagramming, information architecture, sitemaps, wireframing, rapid prototyping, design studio, usability testing, user interface design and lo-mid-hi fidelity prototyping and iterating.

Designing and selling hand-painted, functional ceramic-ware to west coast wineries/gift shops● Started business from scratch, cold calling, customer relationship development, marketing, accounting, selling, creating and delivering high-quality pieces throughout the west coast● #2 seller at Chateau Ste. Michelle for 4 years● Extensive experience selling at trade shows, art shows, and local markets

Hand-Painted wine/grape motifs on functional ceramicware 1999-2007Ranked as #2 seller of my hand-painted ceramics at Chateau Ste. Michelle for 4 years.