Annette Shute Email & Phone Number

Kitchener, Ontario, Canada

-Create and manage strategic plans to ensure over $15 million of inventory is moved within the region and across southwestern Ontario each year.-Oversee the development and implementation of new program service delivery models.-Manage budget for building, equipment, fleet, and food procurement.-Develop and execute organizational changes within the Operations team allowing for increased impact to the community.-Leading a department of 15 employees including managers, team leads… Show more -Create and manage strategic plans to ensure over $15 million of inventory is moved within the region and across southwestern Ontario each year.-Oversee the development and implementation of new program service delivery models.-Manage budget for building, equipment, fleet, and food procurement.-Develop and execute organizational changes within the Operations team allowing for increased impact to the community.-Leading a department of 15 employees including managers, team leads and program coordinators. Show less

Kitchener, Canada Area

-Developed and implemented health & safety policies and procedures, chair of health & safety committee, and managed the Food Bank’s Business Continuity Plan.-Implemented new technologies to support growth resulting in increased service delivery and real time food safety monitoring.-Managed building and equipment maintenance and repairs, warehouse supplies, and fleet of 7 trucks.-Led team of Warehouse Associates, Drivers, and Volunteers ensuring excellent customer service to partner… Show more -Developed and implemented health & safety policies and procedures, chair of health & safety committee, and managed the Food Bank’s Business Continuity Plan.-Implemented new technologies to support growth resulting in increased service delivery and real time food safety monitoring.-Managed building and equipment maintenance and repairs, warehouse supplies, and fleet of 7 trucks.-Led team of Warehouse Associates, Drivers, and Volunteers ensuring excellent customer service to partner agencies, other food banks and the community Show less

Kitchener, Ontario, Canada

-Managed warehouse operations including, shipping, and receiving as well as inventory control processes.-Scheduled all logistics and transportations for staff drivers, volunteer drivers and outside logistics companies supporting both donors and partner agencies.

Kitchener, Ontario, Canada

-Process and monitor all partner agencies orders, including checking inventory levels, verifying/ updating partner agency information, and monitoring all order and delivery related processes.-Managed communications and resolved order issues with partner agencies.-Supported the launch of a new inventory management system, which included training & process development.

Cambridge, Ontario

Led a team responsible to create and maintain customer records. Ensuring that customer data is in compliance with taxation, financial, business and operational standards and are continually maintained and stored to the highest level of accuracy and security. Introduced to the team increased accountability of data management to support linkage between product and customer records.• Partnered with a large cross functional team to implement the management of customer specific product… Show more Led a team responsible to create and maintain customer records. Ensuring that customer data is in compliance with taxation, financial, business and operational standards and are continually maintained and stored to the highest level of accuracy and security. Introduced to the team increased accountability of data management to support linkage between product and customer records.• Partnered with a large cross functional team to implement the management of customer specific product data into the team, leading to efficiencies in the Manufacturing process• Implemented a new Account Management Policy with Finance and Legal Teams ensuring core customer data aligns completely to legal contract terms• Responsible to maintain SOX regulatory compliance documentation and processes including participation in quarterly auditing Show less

Waterloo, Ontario

Manage a global Quality Assurance team and Customer Insight team responsible for the delivery of customer satisfaction and quality assurance programs ensuring excellence in service delivery is provide to BlackBerry Customers.• Responsible for the development and successful delivery of Quality Assurance and Customer Insight (survey) programs to the Customer Support Operations, including third party Service Delivery Partners• Accountable to develop, lead and support the operational… Show more Manage a global Quality Assurance team and Customer Insight team responsible for the delivery of customer satisfaction and quality assurance programs ensuring excellence in service delivery is provide to BlackBerry Customers.• Responsible for the development and successful delivery of Quality Assurance and Customer Insight (survey) programs to the Customer Support Operations, including third party Service Delivery Partners• Accountable to develop, lead and support the operational team in providing actionable and insightful overviews of findings with recommendations to directly improve the customer support experience• Developed and implemented the survey strategy, process and tools for Customer Support Operations• Analyze and improve the quality of interactions between customers and Customer Support Operations through effective delivery of the QA program• Manage outside vendor to execute the transactional Customer Survey and Insight process• Lead other Operations teams in influencing the customer support experience by identifying priorities, developing process improvements and formulating appropriate customer satisfaction metrics• Represent the customer support experience at an enterprise level within the organization Show less

Waterloo, Ontario

Led teams responsible to support global business operations at BlackBerry by efficiently and accurately managing, order processing and return material authorizations (RMAs). • Responsible for the Order Processing and RMA Support teams of BlackBerry• Identified and implemented changes to existing systems or procedures to meet the growth needs of the organization• Facilitated changes to departmental policies and procedures to met the requirements of both ISO and SOX… Show more Led teams responsible to support global business operations at BlackBerry by efficiently and accurately managing, order processing and return material authorizations (RMAs). • Responsible for the Order Processing and RMA Support teams of BlackBerry• Identified and implemented changes to existing systems or procedures to meet the growth needs of the organization• Facilitated changes to departmental policies and procedures to met the requirements of both ISO and SOX programs• Resource planning including hiring, and salary planning• Developed and mentored leaders within the Client Services Department• Defined and tracked departmental goals and objectives and executed on departmental business plan Show less

Waterloo, Ontario

Account Operations Supervisor, October 2001-May 2004• Lead and support a team of 23• Evaluate and restructure roles and responsibilities of the team to meet changing business needs• Actively support and assist with systems initiatives and upgrades• Create training documents and tools• Assist in process creation and implementation within department• Coach, monitor and track performance of the team• Handle escalated customer inquiresAccount Operations Team… Show more Account Operations Supervisor, October 2001-May 2004• Lead and support a team of 23• Evaluate and restructure roles and responsibilities of the team to meet changing business needs• Actively support and assist with systems initiatives and upgrades• Create training documents and tools• Assist in process creation and implementation within department• Coach, monitor and track performance of the team• Handle escalated customer inquiresAccount Operations Team Leader, September 2000-September 2001• Daily coaching with team regarding customer issues• Managed escalation’s from supervisor• Check and approve credit requests between $100 and $500• Monitor work load of team and support the team by assisting in all areas when required• Training of team members in areas as required Show less

Toronto, Canada Area

• Responsible for monitoring free magazine offer off WEDDINGBELLS Website• Supervise Circulation Coordinator and report to Circulation Director on status of distribution• Prepared, reviewed and reported all material for a circulation audit of 304,000 copies per year• Responsible for data base and fulfillment of subscriptions• Source and arrange distribution of all regional magazines to bridal shows in six markets

Greater Los Angeles Area

• Relocated to Los Angeles for a 6-month consulting period to oversee set-up of billing department.• Trained billing staff • Collaborated with computer software company to implement upgraded billing program• Designed accounting reports for use by finance, sales and marketing departments• Converted non-transferable data to usable formats for different department heads• Supervised and appointed the duties and responsibilities of billing staff members

Toronto, Canada Area

• Entered orders and contracts • Responsible for all of WHERE’s national billing including all billing adjustments• Coordinated U.S. franchise sales information including national sales billing and accounting allocations• Prepared detailed monthly reports of national sales for financial statements

Toronto, Canada Area

• Updated daily cash positions for all bank accounts• Processed invoices submitted for payment• Inter-company invoicing of expenses • Data input of invoices to be paid, check batch control totals, and select scheduled payments reports• Assisting Senior Accountants with data entry of journal entries, clearing cheques for bank reconciliation purposes, and inputting budgets

Education record

International Business Administration Diploma

German Language And Literature