Annette Vaughan Email & Phone Number

Bloomington, Illinois, Us

Manage a team of Claim Specialists in the Total Loss unit.

Bloomington, Illinois, Us

• Responsible for first-line management of assigned Auto Claim personnel, which includes hiring, training, coaching, performance management and salary activities• Lead team toward desired department and company goals• Responsible for the review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments• Serve as a technical resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, automotive repair methods and parts, medical and anatomical terminology, types of personal injury and their prognosis, applicable federal/state laws, and legal requirements• Responsible for coordinating, communicating, and implementing new Company programs, policies, practices, and procedures• Ensure compliance with company procedures, applicable federal/state laws, and legal requirements

Bloomington, Illinois, Us

• Lead D&I planning, strategy, and measurement for department Diversity & Inclusion committee.• Performs full-cycle recruitment including candidate sourcing, resume and application review, screening qualified applicants, engaging in candidate conversations, navigating/coordinating the offer process, and coaching candidates through the hiring process.• Led operations management within the HR department by heading all strategic planning and workflow optimization. • Advised on spending by assessing financial needs of the department, analyzing expenditures, and creating feasible budgets. • Enhanced reporting processes for executives and stakeholders to improve accuracy and efficiency. • Boosted consistency by maintaining a solid brand voice and delivering templates and communications guidelines.• Navigated a fast-paced office environment and manage a pipeline of high-volume executive requests.• Point person on launching a new department including Fortune 50 operations planning, change management, and communication.• Integrated a new tool for change management and trained teams; achieved 90% adoption in one month.

Bloomington, Illinois, Us

Directed operations for Learning & Development department, managed department Scrum Masters and Agile implementation, and led department administrative assistants.

Bloomington, Illinois, Us

Led a virtual and onsite team of learning support coordinators.

Bloomington, Illinois, Us

Performed research, SharePoint strategy/design, and support for a collection of learning tools explored by the company.

Design digital art for personal and commercial use.Coordinate multi-channel social media marketing.Implement SEO to optimize product distribution via search engines, social, and affiliate sites.Provide customer service supporting technology usage.

Bloomington, Il, Us

• Drove change management, corporate communication strategies, and employee engagement at a Fortune 50 company. • Provided communications support to executives including speech writing, event planning, presentations, and written communications. • Enhanced results through in-depth team training and coaching on customer service, client needs analysis, and best practices. • Increased employee engagement and executive visibility by launching events for more than 1K staff.• Demonstrated excellence in speech writing; drafted and distributed informative newsletters. • Bridged communication with leadership teams and collaborated on developing innovative strategies.• Identified improvement opportunities by assessing metrics and evaluating team performances.

Normal, Il, Us

• Expanded brand visibility and the reach of marketing initiatives through use of social media platforms. • Drove interest by integrating compelling content, illustrating high-quality standards, and increasing overall engagement. • Integral in leading strategic planning, marketing, and content development as the Editor of Alumni Magazine. • Ensured timeliness and relevance of articles and entries to appeal to target audiences. Exhibited strong public speaking strengths.• Headed overall communications approach and management across all digital, email, print, and social media channels.• Remained flexible to adapt to emerging needs and shift priorities quickly; excelled within strict deadlines.• Represented the brand well with a working knowledge of company missions and vision.

Postgraduate Certificate, Human Resources Management And Services

M.S., Educational Administration

B.S., Early Childhood Education

Chartered Life Underwriter (Clu)

Chartered Financial Consultant (Chfc)

Associate, Life Management Institute

Acs - Associate, Customer Service

Fellow, Life Management Institute (Flmi)

Associate, Insurance Regulatory Compliance (Airc)

Associate, Reinsurance Administration