• Supporting people in finding clarity and providing tools to improve their emotional/mental health• Identifying old patterns that keep people stuck and empower them to move past old fears

I started Authentic Coaching LLC because I believe that we are all capable of being our most authentic selves and choose to act from a place of love as opposed to fear. Love affords us the ability to treat one another with respect and compassion. The world CAN be a happier place, full of successes and triumphs. Ultimately, I want to create an equitable world where individual differences are respected instead of suppressed. Humanity is magical in all its uniqueness, so let’s recognize and celebrate one another!

RedCloud is a boutique Management Consulting firm founded in 1995, based in Bellevue, WA with a primary goal of empowering businesses to realize their potential and reach peak performance. Everything we do is always executed with a complete and unwavering focus on accountability, dependability and results. We are able to achieve this by providing a broad array of both Business and IT Consulting in addition to staffing solutions to Enterprise clients.Our professional services include Strategic Planning, Process Improvement, Project and IT Product Management, Sales and Marketing, and Business Intelligence Services.Visit us at www.redcloudconsulting.com

• Partner with organizations on building and implementing strategic learning solutions which align with their business needs and drive business outcomes• Enabling an organization’s capability by creating a clear vision with a defined roadmap, bringing together the learning tools, learning platforms, and learning content into a form that scales and delivers a great learner experience• Guiding professionals on getting Google Cloud Platform (GCP) Certified

• L&D Lead on the O365 Concierge Program, supporting the success of 450 Ambassadors• Built a new 15-member Training Team aligned around Microsoft’s “One Team, One Vision” philosophy, where previously there were a total of three separate 3 teams• Provided coaching to individual team members to support their development and growth as leaders• Created a collaborative, authentic, positive working environment through group facilitation and team intervention skills• Reduced number of emails back and forth on the Training Team by utilizing MSFT Teams, SharePoint, as well as operationalized tasks by creating templates• Worked with the Engineering team to automate processes, to reduce labor on repetitive tasks, specifically on assigning trainings and sending out reminder emails• Provided Coaching, Leadership, Organization Effectiveness, Culture and Change Management consulting to the program

• Developed Tech Talks, workshops, and training for 540+ consultants. This enabled the Microsoft Account Technology Lead to foster culture of change to adopt methodologies and best practices in the latest technology trends• Created Tech Talk from start to finish, including speaker selection, content editing, advertising the event, videotaping the Tech Talk sessions, and editing the video to make it accessible for replay

• Analyzed adoption of a new productivity tool across 5 global teams with over 400+ resources for higher participation• Assisted the Global Service Delivery Lead of WWCS in setting up a structure for performance improvement

• Lead the North America team of 9 individuals to ensure a timely and accurate payout• Effectively communicated with cross functional team of 18 team members and clients• Assisted Program & Project Management Manager on project planning• Streamlined processes to encourage and work effectively and efficiently with team members• Implemented step-by-step troubleshooting process for escalations• Lead the effort of setting up the legacy operations team in several weeks, which involved interviewing, hiring and on-boarding 8 new contractors.• Participated in the quarterly payouts to ensure timely and accurate payments out to Microsoft sales employees

• Support the US Advertising and Online (A&O) regional sales team’s incentive compensation, based on global policies defined by the WWIC organization of Microsoft Corporation• Reconcile between multiple revenue sources using internal reporting tools and identifying variance and key performance drivers for management• Update the Data Pack for quota and revenue adjustments for sales managers and internal stakeholders• Manage CRM tickets from sales participants and provide solutions and support in a timely manner• Strategize and plan work flow processes to support the transformation of the current manual payment platform to an automated one • Continue building analyst team through interview selection process and create knowledge base to streamline onboarding process• Standardize training content across various teams and training leads for scalable, consistent training• Align and implement training plans with competency of the 8 team members

• Managed the payment flow between Field Compensation Analysts and Payroll across 84 countries, which commits to pay 20,000 global sellers

• Drove operational efficiency through Lean and Six Sigma concepts via training and implementation

• Hands on learning of Chinese business practices through training at the SINBON factory in China

• Increased customer satisfaction by providing high-quality and timely correspondence

• Mentored and tutored college students taking First-year, Second-year, & Third-year Chinese• Organized motivational activities for college students to promote Chinese culture and language