Anne Vard Svensson Vindelin Email & Phone Number

Ringsted, Zealand, Denmark

As part of Region Zealand's Application Managers team I have the application responsibility for the following function areas:HR○ LMS (Learning Management System). Plan2learn ○ Recruitment. HR-ON, HR-ON Recruit○ Shift planning, KMD○ Pay and personal system, KMD○ Substitute booking, Temponizer/Visma○ Event management, Conference Manager○ Master data, KMD DeltaSocial Area Read about Region Zealand's Social Area○ Region Zealand citizens' journal - Sensum One, EG Digital WelfarePrimary responsibilities and key deliverables:- Ensure stable operations with a focus on business-oriented needs- Contract and supplier management- Ensure close cooperation with relevant parties around the applications, including ensuring good and relevant communication- Plan the annual cycle for the applications- Planning and coordinating development tasks/change requests in collaboration with internal and external stakeholders- Ensure consistency with the overall portfolio management and that initiatives follow the Region's IT strategy, IT principles, IT architecture and IT security- Project participation- Troubleshoot complex problems- Planning, coordination, facilitation of tests during upgrades and changes (test tool: Application Lifecycle Management - ALM)Tools: ServiceNow, IDM (Identity Management System), Test tools Lifecycle Management

Hedehusene

Besides my role as Business Relationship Manager I have a role as Service Value Manager. The objective of the role is to ensure that business is maximizing the value from the existing IT services/tools. As Service Value Manager I’m the one driving and coordinating the service value initiatives in close collaboration with my colleagues in IT. The primary responsibility areas are:• Development of training portfolio (primary focus on Line of Business applications and MS Office)• Coordination and sometimes excecution of training• Quality insurance of user documentation, tutorials and F.A.Q. • Facilitation of user groups/user forums• Responsible for the communication and training in case of implementation of new global services

Hedehusene

In the IT Key Account Manager I’m the liaison between the business. The objective of the role is to build relationships and become a strategic partner to the customers. Primary responsibility areas are:• Being the single point of contact for the business for non daily issues• Create an understanding for the business and identify the business IT needs• Align expectations – ensure business expectations are aligned to what IT is able to deliver• Secure a high information flow between business and IT• Assist the business in defining IT needs and help building business cases

Hedehusene

Daily manager of regional service desk with responsiblity for delivering IT service to all Scandinavian IT users. Between 3-5 fulltime supporters and 1-2 IT support trainees. Primary responsibility areas: • Responsible for 1st and 2nd level support and service deliveries• Daily management, motivation and development of staff• Ressource planning, prioritization and delegation• Conflict and escalation handling• Follow up and reporting (budget, SLA, KPI and quality)

Hedehusene

• 1. Level support (specialized i applikationsuport on MS Office) • Troubleshooting, configuration and service deliveries • System administration (creation, deletion and change of user accounts plus handling of OU's and policies etc. in Active Directory) • Participation in various IT upgrade projects

Former Belle Systems

Lean Management

Business Diploma (Merconom), Corporate Organization, Management And Collaboration

Edb-Assistent, It

Korrespondent, German/French

Student, Ny-Sproglig

Education record