As Evaluation Director for Washington State Future Problem Solving, my responsibilities include recruiting, training, supporting and managing evaluators for WA FPS, supporting and assisting coaches relating to evaluation, working with the WA FPS Affiliate Director, Board of Directors, and the FPSPI International Office to establish program procedures at all levels of participation for improvement of WA FPS.

I seek out all the fun and interesting things going on in the greater Spokane-Coeur d'Alene area. This region certainly has something for everyone!

Senior Business Analyst on the Customer Experience Innovations team. Key responsibilities include:- critically assessing existing user experience flows for both agent-focused and insured-focused interfaces and sites- redesigning UI and UX flows and working with both technical and business teams to implement changes- analyzing and reporting on user data and feedback in meaningful ways- eliciting and writing requirements- acting as the team Scrum master

As a Content Analyst, I am responsible for the definition and refinement of ActiveAgent implementation knowledge bases. This role uses an acute understanding of business priorities and user behavior data to define and make recommendations for improving content.Responsibilities include: -- serving as the primary point of contact to internal and external resources for development of a client's knowledge base-- writing responses for ActiveAgent implementations that are in accordance with a client's style-guide and tone specifications-- efficiently using a variety of analysis techniques in order to parse and create meaning out of large amounts of client data-- acting as a resource for clients and fellow team-members regarding analysis techniques and best practices.

I am a natural language model information architect for Next IT. Responsibilities include:-- design, creation and maintenance of the natural language model for internal and consumer-facing virtual assistants. This design includes behavior logic and code integration, as well as semantic analysis.-- analysis of consumer websites and forms for operative content and user flow-- client engagement and training

Acted as a professor's assistant (four different professors, one per semester). I graded papers, held office hours to help students with essays, did independent research, and taught classes.

Wrote articles and arts reviews for the Gonzaga Bulletin on an as-needed basis.

Involved in all steps of the histological preparation of animal tissue slides. I engaged in independent research of the sex pheromones of salamanders and presented a paper on this research to an undergraduate student conference.

Advertised, edited and compiled the 2003-2004 edition of Gonzaga's literary journal, "Reflection".