Ann Forte Email and Phone Number

•Led management and administration of multiple functions; charges, payments, cash management, patient call center, and Workers Compensation Teams•Ensured all client Service Level Agreements and metrics were met•Identified and resolved technical issues within each functional team•Monitored inventory and developed plans to eliminate backlogs as necessary

•Managed the workflow and performance of the claims processing team •Supported and participated with the Account Managers on implementation of new business•Maintained, updated and created new business in the claims system, including benefit set up•Managed the workflow and performance of the Stop Loss and Audit Teams

•Accounts receivable, accounts payable and collections activities.•Completed all Medical, Mental Health, DME, Surgical and Hospital Billing, within required timeframes.•Process improvement including writing processes and implemented them.•Maintained Service Level Agreements (SLA).•Customer Service including an onsite call center of 25 employees.

•Research locations prior to product development to determine needs and competition.•Provided support to departmental teams and multi-level managements, including CEO, Sales, Legal, and Compliance.•Evaluate scope of project to ensure all functional areas were included.

•Managed the daily operations of the practice.•Implemented electronic billing capabilities.•Managed all accounts receivable and billing functions, including collection activities.