Ann Fortier Email & Phone Number

Cranston, Rhode Island

Federal Electronics is among the nation’s leading electronics contract manufacturers. •Process Quotations*Manage Kan-Ban Programs •Customer Support•Order stream maintenance and expediting •Daily review of ERP schedule alignment tools•Engineering change orders•Quality reporting, response, and initiatives•Periodic review of costs and cost-down efforts•Excess and obsolete inventory liability

Milford, Ma

*Director of Customer Support Professionals and Account Managers * Prospecting leads and targeted accounts through calls, webinars, and proposal development on a weekly basis to build pipeline and close deals. * Conduct in-depth product presentations and basic class demonstrations through Webinars* Maintain information for prospects and customers in Salesforce.com * Support all incoming customer support calls on product line

Warwick, Rhode Island

The Everett Charles Technologies Test Fixture Group is the world's leading manufacturer and customizer of fixtures for testing loaded printed circuit boards.*Inside Sales Order process ,writing technical instructions for the construction of In-Circuit Test Fixtures* Reviewed and discussed blueprints of PCB's and best possible test solutions for their products . *Expediting customer orders*Scheduled work flow for Inside Sales Department *Worked closely with Production and Management Teams, keeping customers informed through out the manufacturing process of their orders

Lincoln, Rhode Island

*Processed and input all customer orders and checked computer for product availability.*Acted as a liaison between manufacturing and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.*Provided customers' pricing/quotations on all products

West Warwick, Rhode Island

*Processed customer orders *Generated all related paperwork and necessary information required for customer work orders and special requests.*Maintained a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoices, shipments, inventory counts, etc. in courteous and efficient manner.

Woonsocket, Ri

*Order Entry of daily orders*Maintaining Customer accounts*Processed daily billing*Reviewed customer blueprints and Bill of Materials