Annie Graham Email and Phone Number

Responsible for product promotion and related marketing (Twitter, Facebook, YouTube, Stocktwits). Headed webinar presentation development for industry events. Spearheaded product development and enhancement to meet software specifications and customer expectations.Manage customer database and customer interaction via email and social media. Generate customer leads through email campaigns.

Manage the Product Release team to ensure successful delivery of application development projects. Team consists of Project Managers, Business Systems Analysts, Software Quality Analysts, and Business Process Program Manager who are globally distributed (i.e., US, Belgium, Italy, Mexico, Malaysia). Responsible for planning, analysis, business process mapping, conceptual systems design, and application testing to validate requirements have been met. Analysis and development teams worked hand in hand in Agile and waterfall projects, with the focus on transitioning all projects to the Agile methodology.Spearheaded project to consolidate all business requirements and software specification documentation into one template to ensure requirements are traced into the software enhancements, and that all business requirements were authorized by the business side.Conduct regular performance management, preparation and delivery of performance reviews, Personal Development Plans (PDPs), Training Plans, Terminations, Turnover, Succession Planning, and Reward and Recognition programs such as Quarterly MBO programs. Responsible for candidate interviews, recruitment, and hiring/onboarding of new staff.Maintenance of metrics management and performance of IT support and services.Manage and drive toward continuous improvement in metrics (balanced scorecard), performance and customer satisfaction of the team including analysis of key metric data. Service Owner for all Manufacturing Systems at the Corporate level, supporting Regional and Site (Plant) levels.Responsible for the management of incoming Product Requests to enhance existing systems or the creation of new systems related to Manufacturing processes.Responsible for internal communications regarding Manufacturing Systems release management to ensure software enhancements being released into production fulfill the business needs of our internal and external customers.

Lead Business Systems Analyst for medium to large high priority projects.Conduct inquiries pertaining to the development of new information or systems requirements to meet current and projected business objectives. Responsible for organization of internal system change requirements (i.e., Change Management Requests/Product Requests) to ensure the request provided business value, and prioritization. Assign Change Management Requests to Business Systems Analyst and monitor / review progressDevelop, and/or lead others in developing, BRDs and Functional Specifications, Use Cases of Internal / External Customer requirements for application development, enhancements, and testing. Key player in providing final sign off on specifications, working closely with customers to ensure accurate requirements have been captured.Analyze, and/or lead others in analyzing, customer requirements, procedures, and problems to improve existing systems, creating process and data flow diagrams (current and future state) utilizing Visio. Develop project plans and implementation schedules for review by Project Management.Confer with functional organizations involved to determine requirements.Maintain and develop documentation for responsible area.Maintain thorough knowledge and in-depth field experience and leads/coordinates with other analysts and architects in defining emerging or job technologies required to satisfy business requirements. Promote best business practice with regards to requirements definition and documentation and train others of software development methodologies.

Responsible for process analysis of import, update and load process (ETL - Extract, Transform and Load) of various application data into the Enterprise data warehouse, which includes analysis of SQL stored procedures, DTS packages, database and table structures. This information is stored in the Metadata Repository and was being revised to include Where Used/Impact Analysis functionality and Data Flow analysis.Lead the initiative to document the database structures, data flow, logic to ensure data integrity.Troubleshooting data flow failures from various data sources.Responsible for documentation of Materials related processes and creation of functional specification for development.Responsible for requirements analysis for approved Change Management requests. Business Analysis for Enterprise Data Warehouse (SAP BW). Effectively worked with remote teams located in different offices throughout the world to help understand site requirements and buy in.

Liaison between Financial Information Support group and various Finance, Accounting and Technology departments. Identify reporting needs and security access for General Ledger (Millenium and PeopleSoft), Khalix Budget System, and FARO (Financial Analysis and Reporting Online), a proprietary reporting and analysis web application.Develop user-defined reports in Actuate Developers Workbench, nVision or Khalix. Build cubes of data utilizing Cognos tools (Transformer, PowerPlay and Impromptu).Process analysis of Finance / Accounting user groups to identify needs in process improvement. Member of PeopleSoft reporting team focused on designing trees and report formats.Perform system administrative functions for Khalix Budget System.

Liaison for Technology Department and several internal business units including Compliance, Marketing, Commissions, Licensing & Registration, and Education.System platforms include Mainframe/AS400, FoxPro, and JD Edwards.Consult with business users through a discovery phase to identify needs, determine functionality requirements and prepare definitions of problems.Extensive experience in process analysis to identify database triggers, and determination of whether business need should result in enhancement of current systems, or designing, developing, and implementing new application systems.Assist the business in creating technical change requests and develop business specification for technical requests to turnover to programmers.Utilized Caliber Requirements Management software to document and track requirements throughout the software development life cycle.Involved in creating test scripts for overall quality assurance of programming changes before turnover to production. Extensive use of data modeling methods and creating database diagrams via Microsoft Visio. Primary team member for System Conversion / Migration testing.Best Business Requirements Practice certified (IAG) and UNIX Level I certified.

Perform complex analysis of Corporate sales and assets, as well as Vendor Concessions.Prepared in-depth monthly reporting of sales and assets by vendor using Brio Reporting tool.Managed the coordination of accounts generating $3.2 Million in earnings yearly.Responsible for contributing web content to the company’s Business to Consumer internet web site and ensuring content was effective and up to date.As a Senior Commissions Business Analyst, supervised a staff of six Non-exempt personnel focused on Finance and Accounting tasks.