Ann Haw Pan Email & Phone Number

An experienced IT Operations Manager with sound leadership, people management skills and strong passion to deliver exceptional customer services.Proven track records in building, developing and managing service delivery and support teams in both internal IT Services and external Managed Services environment.Possess good business acumen to identify opportunities for improving efficiency, costs reduction and continuous improvement with operational experience in Infrastructure Technology – Server, Hosting, Storage, Desktop, Security and Network.Excellent customer management and interpersonal skills and experience in dealing with people from diverse culture, background and locations.Extensive hands on experience in leading a large scale operation organisation, implementing SLA and operations processes that fulfil the service quality of large enterprises, financial sectors and government agencies.Spearheaded and executed many large scale, complex and strategic initiatives in IT managed services, projects and transformation programmes including service delivery platforms, Work Place and End-User Services, Data Centre Management, and Hosting of Critical Financial Applications.

Listed skills include Unix, Itil, It Operations, Servers, and 26 others.