Ann Heavner Email & Phone Number

Glenwood, MD, US

Managed 25 Corporate Sponsors and 850 volunteers. Obtained grants from Fortune 500 companies resulting in large influx of corporate funding to organization.

Led team responsible for providing outsourced services to largest corporate clients to include Honda, Alltel, Vanguard, BGE, etc... Managed budget of $43 million. Negotiated all contracts and pricing to ensure optimum ROI. Developed Service Level Agreements (SLA's) which were written into the contract plus introduced monetary incentives for excellence..

Managed 450 employees at five sites in three states. Responsible for budgeting, resource management, operations, contract negotiations, project management and profitability. Consolidated five sites into two sites, resulting in $2 million reduction in expenses and enhanced service delivery. Led bank-wide float management project to identify negative float.

Chief of Staff for division of 3,000 employees, handling all administrative functions to include budgeting, training, staff development, communications (video, newsletters, brochures, etc...) and strategic planning. Promoted to implement customized Performance Management Program for division of 10,000 employees. Directed multi-year, cross-functional team.

Recruited to turnaround poor functioning operations site with major problems and 240 employees. Within three months, doubled size of site, hired an additional 120 employees, completed a $1 million renovation project, and was beta test site for new processing platform. All projects completed on time and under budget. Increased employee productivity by 43%.