Anni Andersen Email & Phone Number

Københavns Kommune, Region Hovedstaden, Danmark

Tietgensgade 65, 1705 København

HR/Management: Employment, dismissal, training, supervision and development of a team of therapists. Various staff interviews. (MUS, Maternity, Salary, illness) Operation: Ensure daily operation, quality and functionality of frameworks for treatment delivery. Shift planning, employee coordination and illness management. Various adhoc. Marketing: Preparation and launch of SoMe campaigns from start to finish. PA for CEO and IT Manager. Cashier responsible. Process optimization and further development of internal processes. Increasing visibility of the company's weaknesses and areas for improvement. Superuser and internal IT supporter.

Copenhagen Area, Denmark

Studied basic accounting

Viborg

System development Preparation of sales contractsRecruitment Project management Daily operation management PA to CEO

København N

• Ansvarlig for systemer og koordinering af videokonference• Implementering og videre udvikling af nyt it-systemer• Kunde support telefonisk og skriftligt• Support til tolke• Support til kollegaer som superbruger i systemer, IT m.m.• Håndtering af diverse daglige Ad Hoc opgaver

Cph Airport

Freelance basis as a pier assistant for Norwegian Cruise Line and Holland American Cruise line.Greeting and registere guest at the airport, helping them with any obstacles they might encounter on their way from the airport to the ship and vice versa.• Guide and servicing of cruise guests at the air port• Dealing with various Ad Hoc tasks• Conflict handling• Handling of delayed luggage

Cph Airport

Working on a freelance basis as a airport assistant for Princess Cruise line. Greeting and registere guest at the airport, helping them with any obstacles they might encounter on their way from the airport to the ship.• Guide and servicing of cruise guests at the air port• Dealing with various Ad Hoc tasks• Conflict handling• Handling of delayed luggage

Ledernes Kompetencecenter

Roskildevej 30 B, 2620 Albertslund

Setting up a sales department from ground• Daily salesreport• Quality control and contract verification• Coordinator for system tests and major clients implementation• Management of customer servic• Devolopment and improvement of process descriptions, system manuals and standard templates• Development of standard contract templates and sales material• Optimization of customer service and sales department• Ad hoc Projects

Herlev

Copenhagen Area, Denmark

• Ad hoc assignments from regional managers• Daily sales reporting and absence registration • Implantation of systems, products and process optimizing in general • Updating and optimizing of intranet, sales offer systems and Microsoft Dynamics CRM• Super user/ administrator in all internal systems• Responsible for education plans and training for new Account Managers• Coach for Account Managers and Business support agents• Project Manager of: o Reducing credit cost caused by Account Managers o New office location in Jylland• Internal and external hardware management• Meeting and event facilitation

Copenhagen Area, Denmark

• Service support of Business clients• Sales and optimizing by customers requirements• Manage complex customer cases• Training of new employees• Optimizing of processes

• Daily operation of callcenter, including leading and distribute tasks • Dispatch of daily incoming mails from customers• Optimization af Notes for daily processes• Reporting and preparation of statistics for the management• Teaching in the use of Notes and preparation of teaching material• Project participationo Implementation of internally phonensystemo Opitzation of daily processes o Idea development of websideCoach, Work area – teachingCustomer assistant, Work area – customer advisement / accounting tasks

Copenhagen Area, Denmark

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