Annica Eustaquio Email & Phone Number

PHSA provides province-wide specialized health services through its services and programs.As part of the Provincial Digital Health & Information Services' (PDHIS) Department, I am involved with vendor/resource management, coordinating all steps throughout the hiring process from drafting Statements of Work to evaluating and interviewing candidates. These.

• Managed the development of 30 different curriculum projects simultaneously, which were delivered to thousands of kids and youth across the lower mainland by mentoring, training, and supporting 15 Curriculum Developers
• Ensured standardized and high quality of work by developing, updating, and delivering training materials to staff both verbally and in writing, and organizing and facilitating weekly meetings
• Assured product cohesiveness by liaising with 4 other management teams and efficiently delegating tasks to get several projects completed by their deadlines
• Streamlined and structured the curriculum development procedures by creating new tracking templates, evaluation systems, and collaborating with the Project Manager to redesign the hiring and onboarding process

• Engaged 150+ kids in grades 3-7 over the course of the summer by organizing and implementing various STEM activities in large and small group settings and encouraging them to participate everyday
• Ensured smooth program facilitation by adapting curriculum and creating new organizational systems for fellow instructors to follow
• Built rapport amongst the children by actively listening to and acknowledging their stories, and providing support when upset or uncomfortable
• Resolved conflict by staying calm and assertive, teaching the children how to peacefully communicate with each other and ensuring they follow program policies and procedures

• Accompanied students in grades K-12 in developing active minds and a love of learning

Richmond, British Columbia, Canada

• Settled customer inquiries and complaints by providing creative solutions in-person, through email, and phone
• Established optimal office dynamic by quickly learning how to manage over seven new software and organizational systems and staying up-to-date on administrative duties
• Ensured smooth facility usage by booking and signing-in members for specific Fitness Centre or Tennis Court slots and constantly monitoring them
• Maintained updated payment sheets for tennis and fitness lessons, guest fees, and merchandise by entering correct data in a time-efficient manner and reconciling with receipts

Vancouver, British Columbia, Canada

• Ensured electronic lab notebooks are completely updated by maintaining consistent upkeep of archived and current experiment records, both physically and digitally
• Minimized errors by assuring all experimental data are entered properly into the correct Excel or Google Sheets for each of the experiments and regularly communicating with the scientists over the phone or through email
• Expedited work processes by creating experimental report templates, writing and proofreading multiple reports, as well as editing and digitally organizing all of the Standard Operating Procedure documents of our team
• Assisted with ongoing experiments by performing important calculations for cell and virus cultures, requesting materials from other departmental teams, and updating multiple logs on Excel and Google Sheets

Richmond, British Columbia, Canada

• Maintained an updated digital database of patient information for each of the four doctors by ensuring all incoming patient files were properly scanned, reviewed, labelled, and entered in a time-effective manner
• Digitized the physical patient database by scanning and organizing archived patient records into their respective locations on computer hard drives
• Sustained the trust of medical assistants and doctors by executing all given tasks independently and keeping patient confidentiality

Richmond, British Columbia, Canada

• Provided positive and timely customer service at the busiest ice cream shop in Steveston by effectively managing up to six lines of product at once
• Delegated tasks by clearly communicating goals to co-workers during peak hours
• Adjusted communication skills by being patient and using appropriate professional tone with customers when faced with varying language barriers or age differences

Richmond, British Columbia, Canada

Bachelor Of Science - Bs, Combined Major In Science + Master'S Of Management Dual Degree Program

Activities and Societies: Science Undergraduate Society, Combined Major in Science Student Association, Catholic Christian Outreach.

Dogwood Diploma

Activities and Societies: Incentive Program, Student Council, Basketball Team, Volleyball Team, Ultimate Team, Boys Volleyball Manager.