Annick Aka Email & Phone Number

Côte D'Ivoire

As a commodity trader, some of my key responsibilities include:- Identifying and acquiring new clients, such as producers and consumers, to expand the firm's trading activities.- Building and maintaining relationships with clients such as producers, consumers, and other traders to stay informed of their needs and identify potential trading opportunities.- Negotiating prices and terms of trades with producers, consumers and other traders.- Continuously monitoring and analyzing global market conditions, supply and demand trends, and economic indicators to identify potential trading opportunities for clients.- Maintaining accurate records of all trades and transactions, including prices, volumes and counterparty details for clients.- Developing and implementing effective trading strategies for clients to maximize returns and minimize risk.- Implementing risk management strategies such as stop-loss orders to protect clients against potential losses.- Keeping up to date with regulations, laws and industry best practices.Area of trade: West Africa, Central Africa, Europe, India, Singapore, Japan, China and America.

Côte D'Ivoire

- Responded to inquiries from Helpdesk and troubleshoot technical issues.- Handle incidents or escalate them according to classification and ensure resolution within established timeframes.- Provided user support and remotely managing machines.- Accountable for technical communication with suppliers.- Management of business applications and tracking key performance indicators (KPIs) of services.- I was trained on deploying RightQ. RightQ is the customer experience platform used by the company to manage queuing system in its store, run customer surveys, make business decisions based on analytics to ensure good customer experience end and increase sales.- Ensured the availability of all applications (RightPlayer - digital signage application, RightSurvey - survey application, RightData - Analytics application) included in RightQ through regular maintenance tasks, security updates and proactive monitoring to avoid potential problems.- Collaborated with cross-functional teams to resolve complex network issues, contributing to the development of new support processes and tools.- Trained company employees on new company tools and provided remote and/or on-site support.- Assisted in network design and implementation projects and provided technical support for network migrations and upgrades.- Generated daily reports of incidents, significant details, and noteworthy highlights.

Côte D'Ivoire

- Responded to inquiries from Orange Store Advisors or company employees and troubleshoot network-related technical issues, including connectivity issues, hardware failures, and software bugs.- Managed client accounts and provided technical support, troubleshooting hardware and software issues and recommending solutions.- Detected and managed incidents on network infrastructures and servers.- Tracked and documented all support cases in the company's ticketing system, ensuring timely resolution and efficient use of resources.- Maintaining the operational reliability of business applications through regularly scheduled network upkeep tasks such as security updates, data backups, and proactive monitoring to avoid potential problems.- Technical and functional reception of the Exode project.- Trained clients on the Exode platform and provided remote support for issues remotely and/or on-site.

Diploma Of Advanced Technician, Telecommunications Engineering

High School Diploma