Annick Daems Email & Phone Number

Antwerp, Flemish Region, Belgium

Gent, Vlaanderen, België

As the person in charge of customer success operations, it was my responsibility to monitor KPIs related to client health that generated insights directing proactive client interactions. Utilizing technology and customer, employee, and patient journey mapping were key to establishing this new capability within Cerba Research in order to enhance the overall experience. Overseeing a project aimed at implementing sustainable products and reusing materials, in addition to initiating CSR initiatives and a strategic project on cultural transformation.

Ghent

Managing a team of five proposal managers responsible for creating clinical trial lab service budgets. In addition to leading the team, I am in charge of resource allocation, coaching, process enhancement and delivery of tools and analytics.Taking part in multidisciplinary project teams to enhance the customer experience and the purchasing process overall.

Schilde

Ghent/Utrecht/London

A full-service digital consultancy, Appnovation specializes in the conception, creation, and maintenance of captivating user experiences. There are 300 employees working in offices worldwide.In October 2016, Wunderkraut Belgium and the Netherlands were acquired by Appnovation.Accountable for creating an engaging culture centered on organizational transformation and formulating a European HR strategy. Daily HR operations in Belgium, the Netherlands, and the UK include hiring, payroll, compensation, and benefits.

Antwerp, Ghent

In our operations team, I oversee a group of four individuals. I am in charge of overseeing all HR-related activities and leading the financial facets of profit and loss management and cost control. My facility management responsibilities include two office moves and a full office renovation. IT tool management.

Antwerp/Ghent

Wunderkraut Benelux, a digital agency specializing in open technologies, works with customers such as Carrefour, Voka, Swift, Suzuki, the EU Commission, ZNA, UZA, VUB, Johnson & Johnson, Sensoa, and Doctors Without Borders. Staff of 45 people with offices in Antwerp, Ghent, and Utrecht. Leading the HR team, we are responsible for all HR domains, including recruitment and onboarding, compensation and benefits, performance and development, HR policies, and fleet management.

Antwerp/Ghent

Managing our client and partner interactions. In charge of marketing, events, sales, and tender management in addition to project management.

Beerse, Belgium

Healthcare company with expertise in innovative medicine and MedTech. Worldwide presence with >150,000 employees.Overseeing the program management of J&J's initiatives and strategies related to accessibility and affordability. Heading up the Project Management Office (PMO) and supporting the Global Pharmaceutical Access Committee.

Beerse, Belgium

I am in charge of implementing new compounds and managing the lifecycle prices of pharmaceuticals throughout the European, Middle East, and African regions.

Beerse, Belgium

I am in charge of overseeing the entire planning, coordinating, and program management support of conferences, workshops, and training sessions aimed at implementing and improving market access throughout the European, Middle East, and African regions. Execution and follow-up of all activities related to the day-to-day operational leadership of the department.

Beerse, Belgium

In accordance with ICH/GCP guidelines and the company's SOPs, provide administrative support to the clinical project team throughout all phases of the clinical trial. More precisely, general administrative duties include maintaining and overseeing data entry into approved clinical tracking systems in compliance with project specifications, including clinical information gathering.

Postgraduate Degree, Project Management

Wset Level 2 Award In Wine

Bachelor Of Business Administration (Bba), Business Administration And Management, General