Led design for user experiences and policies related to trust and safety, privacy, and compliance, impacting billions of Google Maps and Search users. Managed UX compliance program to maintain user trust and regulatory compliance for Maps and Waze products via legal issue spotting, risk assessments, and solution development. Developed UX writing, design, and content research patterns that drive alignment and consistency for work for UX team of 200+, plus cross-functional partners across Google.

Established and managed program to mitigate external communications risks, including auditing existing experiences, defining guidelines, and reviewing content prior to launches. Designed UX content framework for user education and problem-solving workflows. Led UX work to scale framework to 7 product and operations teams. Led UX strategy to consolidate account health and earnings opportunities into a personalized feed, improving market efficiency and user satisfaction metrics.

Designed layout, visuals, and microcopy for retail point of sale and inventory apps, reducing in-store transaction times and improving inventory management efficiency. Led content design for Old Navy’s self-service returns kiosk, including conducting user interviews, analyzing data, and applying findings to iterative UI content, email content, and in-store signage. Evolved Gap’s UX voice and tone guidelines to be more consistent with Gap’s brand voice.

Set and executed marketing content strategy including web, social, and email copy to support lifestyle client's product launches. Drove adoption of first-ever design system for fitness app client, developing visual and content guidelines and training 2 frontend engineers on how to apply the system to 10 core surfaces. Authored article on content testing for UX Collective, receiving 1.92 thousand likes from readers.

Enabled product development and organizational knowledge by writing white papers, briefs, and internal blog posts. Distilled complex internal technical documentation into clear and concise insights to support environmental impact assessments and historic building assessments.

Designed interactive activities and instructional content to support learning objectives. Translated complex technical and scientific concepts into plain language for non-expert audiences from various educational, socioeconomic, and language backgrounds. Published 2 guest blog posts regarding nuclear weapons policy and education on npr.com and forbes.com. Delivered 3 conference papers and organized a conference panel for the Society for the History of Technology.