Annie Bauermann Email and Phone Number

- Manage a portfolio of 650 accounts — own all facets of the account management process for small to large accounts and develop strategic relationships- Conduct deep dive analysis on issues affecting seller/vendor business performance and provide input into product development and process improvement to achieve results- Analyse on customer-level issues and deliver recommendations- Build reports for external and internal partners- Coordinate with external teams including Product, Copywriting, Buying, Merchandising and Engineering to drive growth

- Provided technical assistance to our partners and customers through our portal messaging system, emails, zendesk and service cloud- Continuously learned and documented partners’ and customers’ workflows- Reported and monitored colleagues supporting end users for Community — liaised with IT, Web and Sales departments

- Responsible for area sales for French domestic market and for international transactions- Specialist for Asian customer needs- Defined and applied short and long-term plans to develop our market- Managed a group of 10 to 30 sales agents- Achieved daily and monthly targets by monitoring KPI dashboard and activity tracking- End-to-end alignment between Sales, Operations and Customer Care (Communication, Processes, Targets)

- Responsible for Belgium market launch- Identified, reported and implemented immediate solutions for the Belgian market - Improved processes for Sales and Operations departments by creating bible tool that includes all Sales knowledge for French and Belgian markets- Implemented and improved the sales pitch daily

- Achieved and surpassed daily and monthly targets by providing the team sales pitch - Collected information on customers’ special needs, requirements and requests- Trained new staff members

- Responsible for area sales for mainland China, Hong Kong, Singapore and Taiwan — Traveled 50% of my time between Europe and Asia- Developed, expanded and maintained solid relationships with partners — portfolio of 200 accounts- Helped in the creation of tailor-made product and range development for international and local customers- Defined and applied short and long-term plans to identify marketing/sales opportunities, products and services in Asian Markets- Contributed to product development by providing constructive feedback for improvements- Represented the company at international fairs and other industry-related events (MUIS in Seoul, CBE in Shanghai)- Recruited new collaborators — General administration and Production departments- Dealt with daily administrative work such as visa, labour contract, international moves, quality control, inspection issues, etc.- Coordinated work between Shanghai and Paris offices — established an operational team and coordinated daily business- Optimized import and export processes (logistics and customs) in Kunshan Free trade zone- Sourced packaging, production equipment, consumables etc.

- Created and was responsible for the Aluminum department — sourcing, purchasing, quality control, normalization and goods certification- Main contact for a number of countries (Thailand, South Korea, USA, mainland China, Spain, France)- Coordinated departments: technical, sales, purchases, design and engineering- Interpreted between the Technical Engineer and factories - Took part in international business fairs (Guangzhou International Trade Fair 2012)- Supported partners on production sites- Reported daily to management on project progression and achievement- Followed up on orders from factory production to delivery- Created marketing support (catalogues, technical sheets, etc.)

- Responsible of DARTY BOX launching, sales and promotion- Retain new customers loyalty- Achieving products and services sales quotas- Merchandising responsible- Training of new staff members

- Reception daily all the goods for the kitchen- Order and negotiate goods prices - Cashier responsible- Reception the client- Recruitment responsible- Training of new staff members- Phone operator