*Lead China market entry process help European clients entering China via local e-commerce platform ( e.g. Tmall /JD.com/ Little Red Book etc)* Organize new project land-in including commercial negotiation, supplier sourcing, solution design, process sit-ups cover SOP , reporting define with internal and external stakeholders* Executing the plans and strategies

2015.05- till nowCustomer Service Manger-Management of team with global key account covering vertical : Industry/ Lifestyle/ Hi-Tech/ Chemical / Retails - End to end operations and documentation which includes vendor management,client reporting and monitoring daily operation of my direct reportees ensure compliance within areas guidelines , - exception handling- good stakeholder management within internal & external - short term & long term training plan and internal job rotation plan2013.12-2015.04 Control Tower Global Key Account-Working as the control tower for KONE/ORSAY. Area of focus is operational development, KPI management, new business on board implementation 1. Weekly client con-call and action plan follow2. Internal process alignment and continues improve3. Monitor origin/dest port operation performance 4. Customer QBR performance review2012.01-2012.12Executive- Global Key Account Have worked and working with team of global key clients 1. Daily operation handling 2. Monthly KPI report analyst /follow up 3. Monthly customer review meeting2010.07-2011.12Ocean Export Customer Service1.Daily operation handling including : booking acceptance / carrier booking /trucking/warehouse stuffing /customer clearance / invoice issuance/ bill release terms include : CC/PPtrade-lane include : EUR/IAS/NAM/LAM etc2. Special Cargo operation 2009.10-2010.06SAP specialist - internship1. revenue /cost system input and maintenance2. supplier/carrier invoice AP follow up