Annie Chen Email & Phone Number

New York, United States

- Onboarded strategic clients and lead top accounts with the highest annual revenue ($2,221,000) & number of jobs (392) & profitability (mark-up: 3.94) within the team- Achieved highest client satisfaction and lowest rate of client negative feedback in the team- Mentored project managers; help them grow from supporting roles to independent leaders- Expanded accounts by adding new languages, increasing scope, etc.- Settled ambiguous accounts into a steady workflow with reduced manual effort, lower cost & higher profitability- Supported development team on new product development by testing, piloting, providing feedback- Defined responsibilities and workflow for utilizing the new product & provided trainings

New York, United States

- Expanded and restructured the team into 3 teams of project managers (13 people) & 1 team of testing managers (4 people) in different locations: annual revenue ($9,859,000) & mark-up (3.09)- Led the team to onboard and execute large-scale website localization projects with a high level of complexity and difficulty in different sectors- Defined and advised the team on project strategies- Reverted negative client feedback: improved the quality of deliverables for the whole group, proofed by reduced rate in client complaint- Coordinated with client services to educate/advise clients on best practices

New York

- Built, stabilized and expanded the team that specializes in website localization projects- Crafted and continually revised project strategy over the lifetime of a project using excel, macros and MS Project Plan- Set up the standard training process and designed training syllabus

- Supervised a team of project managers, performed managerial duties including training, work load management and performance review- Managed and optimized key accounts’ workflow to cut delivery cycle, thus doubling profitability and customer satisfaction- Initiated effort to document and standardize workflow procedures for increased consistency and manageability

Greater New York City Area

- Managed multilingual localization projects successfully (highest annual revenue: $2,561,000)- Collaborated effectively with internal departments and external vendors across multiple time zones- Liaised with Client Services team to clarify scope and instructions, manage client expectation and modify project parameters as needed- Created and managed budget and schedule while negotiating with vendors to maximize profitability and project completion speed- Investigated/resolved client complaints/problem to ensure that problems are not repeated

Beijing, China

- Translated highly technical training material- Translated MS Powerpoint presentations for senior management

Ma, Translation

Ma, Translation

Ba, English Language And Literature, Minor In International Trade

Exchange Program, Translation

Education record