Annie Chen Email & Phone Number

Location Phnom Penh, Cambodia

Property Management, currently supervise several projects including Chrouy Changvar Commercial Center, The Aphivath Town, Borey New Hope, New Hope Market

Cambodia

General Management in real estate/ hospitality industryProject size: 1,500 residential units, 300 commercial unitsControl and oversee the organization of 300 employees with 7 direct reports including Security, Housekeeping, Customer Service, Clubhouse Service, HRM& Admin, Bookkeeping and Purchasing. Operation Management- Ensure daily security and hygiene of the premises. - Coordinate with other sectors such as international school, medical center, mall, hotel to maintain the consistency at premises and develop overall sales and marketing strategies. Financial Management- Prepare and monitor annual operating budget/ financial forecast to ensure the achievement of financial targets. Customer Relationship Management - Ensure delivery of high-quality service and positive customer experience.Human Resource Management - Conduct the hires and mentoring of managers and ensure their staff retention; create a healthy and fair working environment Lease Management - Ensure tenants abide by their tenancy agreements and develop strategies to increase tenant retention. Facility Management - Prepare annual maintenance plan over interior (MEP/plumping), exterior, common areas and all equipment and assets. - Conduct weekly spot check to ensure the properties are in functional, safe and comfort condition. Service Contract Management - Review the performance of service agreements over cleaning, facility maintenance, internet service provider; renew or terminate the contract whenever applicable Key Accomplishments- Increased company sales revenue by 19% in a year. - Increased residential occupancy rate by 15% in a year. - Created resident handbooks with general policies, services, facilities and safety defined. - Successfully set up SOP for security, customer service and housekeeping team to ensure operation in compliance with industry and high-level standards. - Successfully set up emergency team and conducted pre-fire drill practice.

Philippines

Treasury Management in Tech industry Oversight of Functions Cash Management, Petty Cash Management, Risk Management, Liquidity Management- Manage and monitor treasury functions at CPG. Lead a team of 6 and report directly to manager and CFO. - Ensure sufficient cash in company operations; supervise daily operations in fund transactions, forex trading and payments.- Provide investment plans and strategies to reduce risk related to foreign currency holdings and asset values.- Generate financial reports and analysis for management. - Build better business relationship with banks.Key Accomplishments- Successfully reorganized treasury team and set up SOP in all oversight of functions. - Increased company assets by reducing risk of forex and implementing oversea investments planning.